CompTIA Network+: Troubleshooting Methodologies & Approaches

 

Question:

After verifying system functionality has been restored, which additional steps should also be taken?

Answer D.

• Educate the user as to how that issue can be avoided in the future
• Implement preventative measures to help prevent the issue from reoccurring

Question

:

Identifying potential effects of a plan of action refers to which possibility?

• That it may have unforeseen consequences

Question

:

Escalation of a problem refers to implementing which approach?

• Notifying the closest level of help first, then moving up when necessary

Question

:

Documentation of an issue should include which values?

• Date and time of the initial report

• Outcomes

• Actions taken

Question

:

If testing theories of all probable causes yields no results, which step should be taken next?

• Escalate the issue

Question

:

Establishing a theory of probable cause should involve which steps?

• Listing all potential causes

• Answer D.
• Prioritizing the list to determine the likelihood of each potential cause

Question

:

What should be the initial goal of a troubleshooting methodology?

• Identifying the problem

Categories: CompTia Network+