Problem Solving: Defining and Stating the Problem

Question:

After identifying a problem, what kinds of information should you investigate when defining its scope?

•  Where the problem occurred
• Why the problem must be fixed
• Who can solve the problem
• Who is affected by the problem

• Why the problem needs to be solved
• Who does the problem affect
• Where the problem appears

Question:

Put the steps for conducting a root cause analysis in their proper order.

1. Recognize problems as opportunities
2. Analyze the internal and external environments in which the problem occurs
3. Employ tools or techniques for capturing root causes
4. Gather insights and investigate further if needed

Question:

What are the parts of the process for creating a problem statement?

• Defining the problem in a sentence or two

• Describing the current state in detail, including the root cause(s)

• Describing the consequences of not addressing the problem

• Suggesting possible, nonbinding solutions

• Describing the ideal state

Question

:

What are the main components of a problem statement?

• List of a few possible solutions

• Definition of the problem

• Description of the ideal state

• List of the consequences of not addressing the problem

• Description of the current state

Question

:

Match the characteristics to the root cause analysis tool they best describe.

• The Five Whys
• For use in uncovering the causes of problems with fairly simple solutions, but is limited by the investigator’s assumptions
• Excellent for simple, straightforward problems
• Fishbone Diagram
• Good for complex problems, but can become visually “messy” and confusing
• Good for complex problems
• Pareto Analysis
• For sorting the “vital few” causes from the “trivial many” causes, but limited to problems with good data
• Best for sorting important causes from less important causes