Remaining Tactful and Diplomatic under Pressure

 

Question:

What are some techniques for remaining tactful and diplomatic in difficult situations?

Actively listening to the other person and tuning into their emotions

Considering who you’re talking to and the impact of your words on the overall encounter

Assuming positive intentions in the other person’s action and treating them as you’d want to be treated

Question

:

What techniques can you use to address a challenging issue tactfully with your boss?

Consider the scope of the impact of the issue

Check your facts to ensure you understand the issue

Assess the appropriate timing for discussing the issue

Choose your words carefully when explaining your side of the issue

Question

:

Identify the best practices for communicating tactfully in an email.

Think before you type

Pay attention to your tone and language

Avoid using email, if possible, when communicating about a tense or delicate situation

Question

:

When you have to deal with a difficult coworker, what strategies should you use to address problems tactfully and diplomatically?

Take time to calm yourself and control your emotions

Communicate directly with your coworker

Strive to see your coworker’s side of the situation

Question

:

Identify the strategies that show you are tactful and diplomatic during negotiations.

Employing active listening skills during discussions

Applying your emotional intelligence to control your responses

Being assertive about your case, but being sensitive to others’ viewpoints

Working to build rapport with the other person