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Which diagnostic method can provide a sequence of beeps to help resolve a problem?
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After testing a theory and evaluating the results, the issue is not resolved, what is the next course of action?
Answer: Develop a new theory
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Which steps of resolving a problem would be external research?
Answer:
- Consulting industry literature or academic literature
- Consulting a vendor knowledge base
What is the most likely cause of a mobile device losing all connectivity to other devices and/or networks?
Answer: Accidental activation of airplane mode
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Implementing an action plan to resolve a problem should ideally be performed at which time?
Answer: During maintenance windows
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If a user indicates that they are not able to access a resource, but you as a tech support member are able to access the same resource, in which state should you consider this issue?
Answer: Unresolved
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Which disk utility or method can be used to restore or repair critical boot files on a storage drive?
Answer: Bootrec
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Place the 6 steps of the troubleshooting methodology in the correct sequence.
Answer:
2. Establish theory of probable cause 3. Test theory to determine cause 4. Establish a plan of action 5. Verify system functionality 6. Document findings
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Which type of display issue can temporarily leave traces of an image behind after the image has changed?
Answer: Artifact
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A knowledge base is typically constructed from which general components?
Answer:
Findings
Actions
Outcomes
After identifying all probable causes of a problem, which step should you follow?
Answer: Rank probable causes
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