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27 Jun 2023

(Q&A) CompTIA A+ Core 1: Troubleshooting & Resolving Printer Issues

 


Which type of test page will provide information such as the driver version and date being used?
Answer: A page from within the printer interface of the operating system

Which setting for a system running Windows may allow a legacy printer to have an extended lifespan?

Answer: Compatibility mode


Which printer cleaning and maintenance tasks should be performed most often to ensure optimal printing results?

Answer: Print head alignment & Cleaning print heads


Which issues may cause a web page only to produce a print job in the incorrect orientation?

Answer: Zoom or scale settings & Large page elements


Which print quality issue is indicated by lines appearing on the page?

Answer: Banding


Which statements correctly identify reasons why the image on your display monitor may not match the image of a print job?

Answer: Printers don’t truly produce white as a color, Monitors don’t truly produce black as a color & Monitors use the RGB color palette, while printers use the CMYK color palette


Which service should be restarted on a Windows computer if you suspect the print queue has stalled?

Answer: The spooler service


Which common printer issues would be considered to be mechanical problems?

Answer: Paper jam & Paper tray


Which issue or situation would not generate a printer error code?

Answer: No power


A firmware update might be able to address or correct issues with which components of the printing process?

Answer: The printing device


Which scenarios may increase the frequency of paper jams?

Answer: Incorrect paper size & Damp paper


Which printing component is most commonly responsible for finishing issues such as inaccurate folding, tearing, curling or improper trimming?

Answer: Incorrect paper type