An experienced onsite team leader is put in charge of a hybrid team for the first time. Which practices would support team members in achieving a higher level of performance?
Make it clear to the team that leadership sees remote and onsite employees as equal and is only concerned with results
Be especially transparent and explicit in important written communication shared with offsite employees
Set an example and let team members get to know you by sharing information about your personal life
Listen carefully to team members when they talk about their lives away from work
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An experienced onsite team leader is put in charge of a hybrid team for the first time. Which techniques would improve collaboration and communication on their new team?
Creating a shared calendar so team members can block out times when they're available
For teleconferences involving onsite and remote workers, encouraging onsite employees to log in from their workstations
Partnering new employees with more experienced team members on projects to create a learning community
Making effective use of asynchronous collaboration tools for tasks in which a "real time" conversation is not needed
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Which characteristics of a human-centered leader would be particularly helpful for the manager of a hybrid team?
They’re sensitive to indications of stress or fatigue in members of their team
They’re good at asking questions to learn about employees’ workplace situations
They’re creative about creating schedules that accommodate each worker’s circumstances
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Which characteristics would indicate that a manager is human-centered and has the empathy to lead a hybrid team?
The ability to detect issues in a worker’s life that may affect their work
- An openness to letting team members manage their own schedules
- Listening skills that enable them to understand what motivates employees
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Which best practices would help a manager encourage their hybrid team to work together effectively?
Use the organization’s file-sharing server to edit documents collaboratively
Partner team members who are more advanced in using digital tools with team members who aren't as tech savvy
Use webcams and screens so offsite people can participate more fully in planning sessions
Encourage team members to set up regular one-on-one meetings with each other
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Match each of these policies of a hybrid team manager to the corresponding general technique for maintaining equity.
- Avoid proximity bias in evaluating employees
Treat proximity as an equity and inclusion issue -
- Accommodate individual needs and differences - Consider the individual needs of both onsite and remote workers when issues arise
- Lead by example - Even when they are behaving unreasonably, treat each team member with respect
An experienced leader sets a level playing field for members of a hybrid team. Match each behavior to a general technique for maintaining equity.
- Assess employees by the quality and quantity of their work, rather than your impressions of their work habits
Treat proximity as an equity and inclusion issue -
- Accommodate individual needs and differences - Consider the individual needs of both onsite and remote workers when addressing issues that arise
- Lead by example - Remain calm when disruptive disputes arise, and bring the parties together to discuss differences respectfully and constructively
Which habits would help the leader of a hybrid team create a culture of shared purpose among their team members?
Assigning projects to pairs of remote and onsite team members who have not worked together much
Allowing each team member the same amount of time to speak their minds during team meetings
Engaging and motivating team members by taking time to remind them of the team and company goals
Clearing time in their calendar each day to be available to team members who need to talk
Which practices would help a team leader build a culture of shared purpose among physically separated workers?
Leave time open on their calendar for unscheduled one-on-one meetings with team members
Develop social capital by creating connections between onsite and remote workers through project partnerships
At the first team teleconference of each year, ask members to express how they think the team helps the overall organization succeed
Provide a team environment where colleagues separated by distance have ways to disagree constructively and feel safe voicing their opinions
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Which actions by a hybrid team leader represent strategies for maintaining high performance among physically separated workers?
Showing up a little late to a full-team meeting after a major success, to let the team members socialize and celebrate with each other
Destigmatizing remote workers by discouraging an onsite employee from joking about offsite workers napping during work hours
Being a role model and letting team members get to know them by chiming in when conversation during team meetings drifts to informal chat
Allocating time to one-on-one contact and using the time to listen to and observe team members
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