Why do you want to disable system restore?
To prevent a future technician from restoring the virus back onto the machine
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Why do you want to create a system restore point once the malware has been remediated?
This gives a technician the first known good configuration as a point to restore to in case of any problems with future updates or application installations
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What would be considered best practice for users to consider when replying to emails?
Do not provide passwords in plaintext
Never include financial or personal information
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Which tools can be used to identify running processes?
Process Explorer
Windows Task Manager
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Which options do you have to deal with infected files?
Remove them
Quarantine them
Disinfect them
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Which malware characteristics would you want to look for when conducting malware research?
Malware category
Vulnerabilities exploited
Services attacked
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Which other media would you want to enable automatic scanning of?
Email attachments
Removeable media
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Which are some typical symptoms that a computer may show when infected with spyware?
Pop-up windows begin to appear
The local firewall has been disabled
The browser homepage has changed
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