tag:blogger.com,1999:blog-311904322024-03-29T16:30:03.994+08:00odairismeLet’s start sharing knowledge and help others..Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comBlogger226125tag:blogger.com,1999:blog-31190432.post-88517821473898580642024-03-29T16:29:00.002+08:002024-03-29T16:29:29.991+08:00Receiving Feedback with an Open Mind<p> </p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: <br /></div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match the examples of resisting feedback with the most effective approaches for overcoming the resistance.</p></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br /></p></div></div><div><div style="background-color: white; color: #272727; display: inline; white-space-collapse: preserve;"><div class="Matching---choice---3itUY" style="border-bottom: 1px solid var(--lightestNeutralColor); list-style: inside none; margin-bottom: 17px; white-space-collapse: collapse;"><fieldset style="border-color: initial; border-style: none; border-width: initial;"><legend aria-hidden="false" class="Matching---choiceTitle---3ENuZ" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); line-height: 1.5; width: 558px;"><span style="display: block; font-family: Lato; font-size: var(--font18); width: 558px;"><b>Acknowledge feedback as an investment </b>- <span style="color: var(--darkNeutralColor); font-size: 18px;">The recipient resists listening to the feedback because of other, more pressing tasks - </span><span style="color: var(--darkNeutralColor); font-size: 18px;">The recipient rejects listening to feedback, believing it to be a waste of time</span></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 558px;"><span style="color: var(--darkNeutralColor); font-size: var(--font18);"><b>Reframe and reconstruct the feedback</b> - </span><span style="color: var(--darkNeutralColor); font-size: 18px;">The feedback is perceived as a critical, personal, or subjective attack - </span><span style="color: var(--darkNeutralColor); font-size: 18px;">The recipient perceives the person giving them feedback as judgmental</span></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 558px;"><span style="color: var(--darkNeutralColor); font-size: var(--font18);"><b>Break feedback down</b> - </span><span style="color: var(--darkNeutralColor); font-size: 18px;">The recipient fears change - </span><span style="color: var(--darkNeutralColor); font-size: 18px;">The recipient fears both personal and professional change</span></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 558px;"><span style="color: var(--darkNeutralColor); font-size: 18px;"><br /></span></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 558px;"><span style="color: var(--darkNeutralColor); font-size: 18px;"><br /></span></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 558px;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Receiving feedback is just the starting point of the feedback process. What strategies can help you use feedback in your professional development?</p></div></span><ul style="font-family: Lato; font-size: var(--font18); text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Identify potential challenges that will impede your progress in acting on the feedback</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Draft a development plan to identify and agree on tangible actions for making the changes</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Choose a trusted partner or mentor to help you reflect on the feedback</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Create a feedback loop with your feedback provider to follow up on the developmental plan</span></p></div></li></ul><span style="display: block; font-family: Lato; font-size: var(--font18); width: 558px;"><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br /></p></div></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 558px;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">A positive feedback culture can transform your workplace. What are the specific benefits of effective feedback for team members?</p></div></span><ul style="font-family: Lato; font-size: var(--font18); text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Feedback reinforces team members' existing strengths</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Feedback can help realign employee goals with specific business outcomes</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Feedback can increase team members' ability to detect and remedy errors</span></p></div></li></ul><div><span style="font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are the positive effects of receiving feedback?</p></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">It will reinforce the recipient's existing strengths</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">It will realign the recipient's goals with business outcomes</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">It will help the recipient identify past mistakes and avoid repeating them in the future</span></p></div></li></ul></div><div><span style="font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Your manager has asked you to attend a routine feedback session. What techniques can you use to help you effectively listen to the feedback?</p></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Use body language, including facial expressions and posture, to show your involvement</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Limit external distractions and give your full attention to your manager</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Avoid interrupting, paraphrase the feedback message, and practice active listening</span></p></div></li></ul><div><span style="font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Even if best practices are followed, it can still be difficult to receive constructive negative feedback.</p>
<p style="display: inline;"> </p>
<p style="display: inline;">What strategies can help process negative feedback and turn it into positive?</p></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Take time to evaluate and respond rather than reacting</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Differentiate between destructive criticism and constructive negative feedback</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Process any negative emotions you're feeling</span></p></div></li></ul><div><span style="font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You have received highly critical feedback from your manager. What strategies can help you process this negative feedback and turn it into a positive</p></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Take the necessary time to evaluate and respond to the feedback, rather than immediately reacting to it</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Acknowledge that you feel threatened or upset, and take time to process these negative emotions</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Understand the difference between destructive criticism and constructive negative feedback</span></p></div></li></ul></div></div></legend></fieldset></div></div></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-59264025104105977702024-03-26T16:00:00.000+08:002024-03-26T16:00:00.240+08:00Set Your Workspace Up For Success<p> </p><div class="QuestionMessages---label---l_J3b" style="color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold;">Background<span style="background-color: white;">:</span><span style="background-color: white;"> </span></div><div style="color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px;">Jessica doesn't have an optimally set up home workspace. She has to sit on the couch for much of the day, moving to a chair at the dining room table periodically. Her room appears dark and gloomy in virtual meetings, with her kids shouting in the background.</div><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 20px;"><br /></span></span><div class="QuestionMessages---stem---2uUKi" style="background-color: white; color: #272727; font-family: Lato, sans-serif; padding-bottom: 15px;"><div class="LabeledMessage---labeledMessage---1qn6X" style="font-size: 20px; white-space-collapse: preserve;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div>: <div style="display: inline;"><p style="display: inline;">What four elements should Jessica address to improve her workspace to make it more conducive to productivity?</p></div></div><div class="LabeledMessage---labeledMessage---1qn6X"><ul style="font-size: 20px; text-align: left; white-space-collapse: preserve;"><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Use furniture and equipment that help her maintain good posture</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Set up a dedicated space for work</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Regulate lighting and temperature</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Reduce her distractions</span></p></div></li></ul><div><div class="LabeledMessage---labeledMessage---1qn6X" style="font-size: 20px; padding-bottom: 15px;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Background</div>: <div style="display: inline;">Niko finds himself getting caught up with emails and responding to them throughout the day, leaving him unable to focus on important tasks.</div></div><div class="QuestionMessages---stem---2uUKi" style="padding-bottom: 15px;"><div class="LabeledMessage---labeledMessage---1qn6X" style="font-size: 20px; white-space-collapse: preserve;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div>: <div style="display: inline;"><p style="display: inline;">What four methods can he use to overcome his email problem?</p></div></div><div class="LabeledMessage---labeledMessage---1qn6X" style="font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><br /></p></div></div><div class="LabeledMessage---labeledMessage---1qn6X" style="font-size: 20px; white-space-collapse: preserve;"><ul style="text-align: left;"><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Create labels to filter his incoming emails</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Spend 15 minutes at the beginning of each day sorting and filtering his email</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Avoid unnecessary CCs on his outgoing emails</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Unsubscribe from irrelevant emails newsletters and mailing lists</span></p></div></li></ul></div><div class="LabeledMessage---labeledMessage---1qn6X" style="font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;"><br /></span></p></div></div><div class="LabeledMessage---labeledMessage---1qn6X"><div style="display: inline;"><div class="LabeledMessage---labeledMessage---1qn6X" style="font-size: 20px; padding-bottom: 15px; white-space-collapse: collapse;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Background</div>: <div style="display: inline;">Joshua has battled procrastination since he was promoted, and is unable to meet his new responsibilities. He wants to build self-discipline habits to improve his performance.</div></div><div class="QuestionMessages---stem---2uUKi" style="padding-bottom: 15px;"><div class="LabeledMessage---labeledMessage---1qn6X" style="font-size: 20px; white-space-collapse: preserve;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div>: <div style="display: inline;"><p style="display: inline;">What five methods should Joshua consider?</p></div></div><div class="LabeledMessage---labeledMessage---1qn6X" style="font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><br /></p></div></div><div class="LabeledMessage---labeledMessage---1qn6X"><ul style="font-size: 20px; text-align: left; white-space-collapse: preserve;"><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Being self-accountable and avoiding distractions</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Meeting with an accountability partner on a regular basis</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Incentivizing small accomplishments</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Establishing a "to do" list and prioritization system</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Breaking down his goals and working on a few tasks at a time</span></p></div></li></ul><div><span style="font-size: 18px;"><br /></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Fatima has found that she's constantly surrounded by clutter at her desk, making it difficult to find files when she needs them. What are four techniques she can use for organizing her digital and paper files?</p></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Employ consistent and logical file-naming conventions</span></p></div></li><li><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Sort files into categories</span></p></div></li><li>Sort, store, recycle, and shred paper files</li><li><span style="font-size: 18px;">Archive and purge her files regularly</span></li></ul><div><span style="font-size: 18px;"><br /></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Marco has made a New Year's resolution to get his electronic and paper-based files more organized. What four techniques should he employ?</p></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Use a consistent and logical file-naming convention</span></p></div></li><li><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Archive and purge his old files regularly</span></p></div></li><li><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Address his paper overload situation</span></p></div></li><li><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Sort and group files into categories</span></p></div></li></ul><div><span style="font-size: 18px;"><br /></span></div></div><div><div class="LabeledMessage---labeledMessage---1qn6X" style="font-size: 20px; padding-bottom: 15px;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Background</div>: <div style="display: inline;">Mia's inbox is overcrowded and unorganized, and she's unable to find important emails when she needs them.</div></div><div class="QuestionMessages---stem---2uUKi" style="padding-bottom: 15px;"><div class="LabeledMessage---labeledMessage---1qn6X" style="font-size: 20px; white-space-collapse: preserve;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div>: <div style="display: inline;"><p style="display: inline;">What four methods can she use to better manage her inbox?</p></div></div><div class="LabeledMessage---labeledMessage---1qn6X"><ul style="font-size: 20px; text-align: left; white-space-collapse: preserve;"><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Use labels and filters to categorize her emails</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Unsubscribe from irrelevant promotions</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Spend her first 15 minutes every day sorting and filtering her email</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Refrain from using unnecessary CCs</span></p></div></li></ul><div><span style="font-size: 18px;"><br /></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Michael is setting up a workspace in his home so he can work remotely twice a week. What four factors should he consider to ensure that his workspace supports his productivity?</p></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Optimized and organized layout of the workspace</span></p></div></li><li><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Controlled ambience</span></p></div></li><li><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Ergonomically designed furniture and equipment</span></p></div></li><li><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Distraction-free environment</span></p></div></li></ul><div><div class="LabeledMessage---labeledMessage---1qn6X" style="font-size: 20px; padding-bottom: 15px;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Background</div>: <div style="display: inline;">Adina wants to improve her work-life balance by creating a more organized work life for herself.</div></div><div class="QuestionMessages---stem---2uUKi" style="font-size: 20px; padding-bottom: 15px; white-space-collapse: preserve;"><div class="LabeledMessage---labeledMessage---1qn6X"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div>: <div style="display: inline;"><p style="display: inline;">What five actions should she take to build her self-discipline habits?</p></div></div><div class="LabeledMessage---labeledMessage---1qn6X"><ul style="text-align: left;"><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Establish a "to do" list and a prioritization system</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Connect with her mentor regularly</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Incentivize her new habits with rewards</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Break down her goals and commit to few tasks at a time</span></p></div></li><li><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Avoid procrastination and distractions</span></p></div></li></ul></div><div class="LabeledMessage---labeledMessage---1qn6X"><br /></div></div></div></div></div></div></div></div><div><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><div class="ValidationMark---screenReaderText---S1nif" style="background-color: #e8f4f0; border: 0px; clip: rect(1px, 1px, 1px, 1px); font-size: 16px; height: 1px; overflow: hidden; padding: 0px; position: absolute; white-space: nowrap; width: 1px;">Selected</div></div></div></div></div></div></div></div></div><div><span style="font-size: 18px;"><br /></span></div></div></div></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-47779386844464186522024-03-25T08:46:00.006+08:002024-03-25T08:57:34.860+08:00Building a Win-win Relationship with Your Manager<p> </p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: <br /></div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which types of questions can help you align your communication style with your manager's?</p></div><div><ul style="text-align: left;"><li><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Do you prefer e-mail, phone call, or instant message when there's something to discuss?</span></p></div></li><li><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Do you need the exact process details of the task?</span></p></div></li><li><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Do you want to be included on all stakeholder e-mail threads?</span></p></div></li><li><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">How frequently do you want to hear from me?</span></p></div></li></ul></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;"><br /></span></p></div></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div><p style="display: inline;">: </p><div style="display: inline;"><p style="display: inline;">What are the methods for overcoming relationship challenges with your manager?</p></div></div></div><div><ul style="text-align: left;"><li><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Listen and be aware of your manager's feelings</span></p></div></div></li><li><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Identify the root cause of the problem</span></p></div></div></li><li><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Be honest and rebuild trust</span></p></div></div></li><li><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Take emotions out and focus on the facts</span></p></div></div></li><li><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Prepare yourself prior to holding the conversation</span></p></div></div></li></ul></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;"><br /></span></p></div></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div><p style="display: inline;">: </p><div style="display: inline;"><p style="display: inline;">What are the best practices for optimizing your collaboration with your manager?</p></div></div></div><div><ul style="text-align: left;"><li><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Contribute to their goals</span></p></div></div></li><li><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Deliver what they need from you before they ask</span></p></div></div></li><li><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Get to know what they do well and what they struggle with</span></p></div></div></li></ul><div><span face="Lato, sans-serif" style="color: #272727;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span face="Lato, sans-serif" style="background-color: white; color: #272727; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match each strategy to the manager work style it is best suited for.</p></div></div><div><br /></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br /></p></div></div><div><div class="Matching---choice---3itUY" style="background-color: white; border-bottom: 1px solid var(--lightestNeutralColor); color: #272727; list-style: inside none; margin-bottom: 17px;"><fieldset style="border-color: initial; border-style: none; border-width: initial;"><legend aria-hidden="false" class="Matching---choiceTitle---3ENuZ" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); font-size: var(--font18); line-height: 1.5; width: 515px;"><span style="display: block; font-family: Lato; width: 515px;"><b>The Unifier </b>- <span color="var(--darkNeutralColor)" style="font-size: 18px;">Acknowledge and learn from your mistakes - </span><span style="font-size: 18px;">Build strong relationships with your colleagues</span></span><span style="display: block; font-family: Lato; width: 515px;"><span color="var(--darkNeutralColor)" style="font-size: var(--font18);"><b>The Achiever</b> - </span><span color="var(--darkNeutralColor)" style="font-size: 18px;">Go beyond just completing tasks and get measurable results - </span><span style="font-size: 18px;">Show your competence by doing what you're told</span></span><span style="display: block; font-family: Lato; width: 515px;"><span color="var(--darkNeutralColor)" style="font-size: var(--font18);"><b>The Motivator </b>- </span><span color="var(--darkNeutralColor)" style="font-size: 18px;">Be enthusiastic and listen to their ideas - </span><span style="font-size: 18px;">Show your creative, collaborative, and enthusiastic side</span></span><span style="display: block; font-family: Lato; width: 515px;"><span color="var(--darkNeutralColor)" style="font-size: var(--font18);"><b>The Assessor </b>- </span><span color="var(--darkNeutralColor)" style="font-size: 18px;">Push for the specifics of what they want from you - </span><span style="font-size: 18px;">Bring useful metrics and statistics to meetings</span></span><span style="display: block; font-family: Lato; width: 515px;"><div class="QuestionMessages---label---l_J3b" style="color: var(--darkNeutralColor); display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;"><br /></div></span><span style="display: block; font-family: Lato; width: 515px;"><div class="QuestionMessages---label---l_J3b" style="color: var(--darkNeutralColor); display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;"><div style="color: black; font-family: "Times New Roman"; font-size: medium; font-weight: 400; white-space-collapse: collapse;"><br /></div></div></span><span style="display: block; font-family: Lato; width: 515px;"><div class="QuestionMessages---label---l_J3b" style="color: var(--darkNeutralColor); display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span color="var(--darkNeutralColor)" face="Lato, sans-serif" style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="color: var(--darkNeutralColor); display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Identify the key benefits of building a healthy working relationship with your manager.</p></div></span><ul style="font-family: Lato; text-align: left;"><li><span face="Lato, sans-serif" style="background-color: #e8f4f0; font-size: 18px;">Improves your job satisfaction by reclaiming ownership of the manager-report relationship</span></li><li><span face="Lato, sans-serif" style="background-color: #e8f4f0; font-size: 18px;">Helps you and your manager achieve success and growth by allowing you to have a positive impact on issues mutually at stake</span></li><li><span face="Lato, sans-serif" style="background-color: #e8f4f0; font-size: 18px;">Delivers better results for your organization by developing a relationship of mutually beneficial interdependence with your manager</span></li></ul><div style="font-family: Lato;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Identify methods for overcoming relationship challenges with your manager.</p></div></div><div><ul style="font-family: Lato; text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Prepare yourself for the conversation ahead of time</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Trace backward to find the root cause of the conflict</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Employ emotional intelligence and be aware of other people's feelings</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Build trust by being honest about where you think communication has broken down</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Agree to focus on the basic facts at hand</span></p></div></li></ul><div><span style="font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which statements are true about the benefits of building a healthy working relationship with your manager?</p></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Reclaiming ownership of the relationship enables you to deliver better results</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Improving the relationship allows you have to have a positive impact on the issue at stake</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Having a mutually beneficial relationship leads to better results for the organization</span></p></div></li></ul></div><div><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;"><br /></span></p></div></div><div><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div><p style="display: inline;">: </p><div style="display: inline;"><p style="display: inline;">Identify the examples of the types of questions that can help you adapt your communication style to your manager's.</p></div></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">What level of detail do you want in your progress reports?</span></p></div></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Are you looking for risk assessments?</span></p></div></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Do you prefer drop-in conversations or e-mails when problems arise?</span></p></div></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">What time are you available online?</span></p></div></div></li></ul></div><div><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;"><br /></span></p></div></div></div><div><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div><p style="display: inline;">: </p><div style="display: inline;"><p style="display: inline;">Identify the best practices for optimizing your collaboration with your manager.</p></div></div></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Build on your manager's strengths and help compensate for their weaknesses</span></p></div></div></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Align your priorities with your manager's</span></p></div></div></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Anticipate what your manager needs in advance</span></p></div></div></li></ul></div><div><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;"><br /></span></p></div></div></div></legend></fieldset></div></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-20314429803387803702024-03-22T14:49:00.004+08:002024-03-22T14:52:58.292+08:00Difficult People: Why They Act That Way and How to Deal with Them<p><br /></p><div><div style="background-color: white; color: #272727; display: inline; white-space-collapse: preserve;"><div class="Matching---choice---3itUY" style="border-bottom: 1px solid var(--lightestNeutralColor); list-style: inside none; margin-bottom: 17px; white-space-collapse: collapse;"><fieldset style="border-color: initial; border-style: none; border-width: initial;"><legend aria-hidden="false" class="Matching---choiceTitle---3ENuZ" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); line-height: 1.5; width: 515px;"><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: <br /></div><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match the description of behavior displayed to the appropriate personality type.</p></div></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><b>Dominant-controlling</b> - <span color="var(--darkNeutralColor)" style="font-size: 18px;">In his attempts to control the outcome or satisfy his own needs, Nick can be aggressive, demanding, challenging, and power-hungry - </span><span color="var(--darkNeutralColor)" style="font-size: 18px;">Molly can come across as a rude bully who is insensitive to anyone else's feelings or circumstances</span></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><span color="var(--darkNeutralColor)" style="font-size: var(--font18);"><b>Expressive-impulsive</b> - </span><span color="var(--darkNeutralColor)" style="font-size: 18px;">Keisha can appear self-centered, "pushy", reactive, and charged up in her desire to express her ideas or make change happen - </span><span color="var(--darkNeutralColor)" style="font-size: 18px;">Taku seems high strung and pushes for whatever it takes, even if it's risky, and he doesn't always take responsibility for the outcome</span></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><span color="var(--darkNeutralColor)" style="font-size: var(--font18);"><b>Skeptical-negative</b> - </span><span color="var(--darkNeutralColor)" style="font-size: 18px;">Tom is a "glass half empty" type, who focuses on what could go wrong - </span><span color="var(--darkNeutralColor)" style="font-size: 18px;">Kelly operates with suspicion and promotes a sense of powerlessness and poor morale in the workplace</span></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><span color="var(--darkNeutralColor)" style="font-size: var(--font18);"><b>Analytical-obsessive</b> - </span><span color="var(--darkNeutralColor)" style="font-size: 18px;">June can come across as nit-picky and a rigid micro-manager, holding fast to her need for perfection - </span><span color="var(--darkNeutralColor)" style="font-size: 18px;">In his attention to detail and compliance with the "right" way to do something, Joel can be critical, overly logical, slow, and risk-averse</span></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><span color="var(--darkNeutralColor)" style="font-size: 18px;"><br /></span></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span face="Lato, sans-serif" style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Glen's obsession with details is very useful to ensuring quality and accuracy before a new product is released, but his continual focus on making sure things are correct, perfect, and "by the book" can sometimes hold up actions or decisions that need to be made.<br /><br />What are the motivations behind Glen's analytical-obsessive behavior?</p></div></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br /></p></div></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><ul style="font-family: Lato; font-size: var(--font18); white-space-collapse: collapse;"><li><div style="display: inline; font-family: Lato, sans-serif; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">A fear of being wrong or criticized, pride in being accurate and thorough, and an aversion to argument and conflict</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">A resistance to change and tendency toward being inflexible</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Logic, accuracy, and knowing they are following the right instructions or procedures</span></p></div></li></ul></div></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br /></p></div></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span face="Lato, sans-serif" style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Anneka's obsession with details and correct process has resulted in her writing comprehensive and illuminating reports, but her strive for perfection has led to delays in taking actions or making decisions that need to be made.<br /><br />What are the motivations behind Anneka's analytical-obsessive behavior?</p></div></span><ul style="font-family: Lato; font-size: var(--font18); text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">A fear of being wrong or criticized, pride in being accurate and thorough, and an aversion to argument and conflict</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">A resistance to change and tendency toward being inflexible</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Logic, accuracy, and knowing they are following the right instructions or procedures</span></p></div></li></ul><div><span face="Lato, sans-serif"><span style="font-size: 18px;"><br /></span></span></div><div><span face="Lato, sans-serif"><span style="font-size: 18px;"><br /></span></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span face="Lato, sans-serif" style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Rhonda is a relentlessly downbeat member of your team, who greets every new proposal with skepticism or cynicism.<br /><br />What are the characteristics associated with Rhonda's skeptical-negative behavior?</p></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">She can manifest as any personality type but is always wrapped in a cloak of negativity, so it is difficult to really "see" what is going on underneath</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">She has "quit and stayed" and is critical of every company decision, team activity, or management message</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">She brings most people down but her behavior can also be seductive</span></p></div></li></ul><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span face="Lato, sans-serif" style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Serge believes he is playing a useful "devil's advocate" role within the company but, in reality, he's someone who's always complaining and who chooses to be "the skeptic" instead of being a team player.<br /><br />What traits are associated with Serge's skeptical-negative behavior?</p></div></div><div><span face="Lato, sans-serif" style="background-color: #e8f4f0; font-size: 18px;">He blames everyone else for his problems</span></div><div><span face="Lato, sans-serif" style="background-color: #e8f4f0; font-size: 18px;">He can appear analytical, dominant, and expressive, but always with a negative undercurrent</span></div><div><span face="Lato, sans-serif" style="background-color: #e8f4f0; font-size: 18px;">He is persistently critical of any announcement or development within the company</span></div><div><span face="Lato, sans-serif" style="background-color: #e8f4f0; font-size: 18px;"><br /></span></div><div><span face="Lato, sans-serif" style="background-color: #e8f4f0; font-size: 18px;"><br /></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span face="Lato, sans-serif" style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Carol is head of quality assurance within your company and has been instrumental in maintaining the organization's reputation for high-quality output. However, her methodical and precise approach has often resulted in delays in launching new products. She is now proposing to introduce additional assessment standards into her product reviews, which you believe will only result in an even longer QA cycle. You want to discuss ways to speed up the QA process.<br /><br />In what ways might Carol respond, based on her motivations?</p></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">"Delayed releases aren't as big a problem as releasing a poor product. The only important thing is that the product is right."</span></p></div></li><li><span face="Lato, sans-serif" style="background-color: #e8f4f0; font-size: 18px;">"I don't really have time for a discussion at the moment. I'll drop by your office when things are less busy."</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span face="Lato, sans-serif" style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Greg produces graphics for the video presentations you prepare for potential clients. He always adopts a detailed and painstaking approach that results in great work, but it takes considerably longer than you would like. Recently you had to delay client meetings, as you were still awaiting Greg's work. Any time you have started to suggest that Greg take on an assistant, he has ducked out of the conversation. You are going to make the case for an assistant once more.<br /><br />What are the likeliest ways that Greg might respond, based on his motivations?</p></div></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Greg might not engage at all, rather than face criticism or admit that his approach causes problems</span></p></div></li><li><span face="Lato, sans-serif" style="background-color: #e8f4f0; font-size: 18px;">He could suggest that it is more important that the work is good, than on time, when attracting a new client</span></li></ul></div><div><span face="Lato, sans-serif"><span style="font-size: 18px;"><br /></span></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span face="Lato, sans-serif" style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Latitia is great at sharing her ideas with others and she always delivers great presentations. However, she prefers to look at the big picture rather than focus on the smaller steps and has made some impulsive decisions that have taken projects off course.<br /><br />What are the motivations behind Latitia's expressive-impulsive behavior?</p></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">She can be self-centered and doesn't give others a chance to speak or contribute</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">She lacks an attention to detail</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">She likes being recognized for her style and creativity and has a strong need to be accepted</span></p></div></li></ul><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span face="Lato, sans-serif" style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Scott is a talkative, funny, and energetic member of your team, who is great at getting people excited about a project, but is prone to making mistakes by overlooking an important step or acting before he understands what is really being asked of him.<br /><br />What are the motivations behind Scott's expressive-impulsive behavior?</p></div></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">He tends to be self-centered and forgets to listen to others</span></p></div></li><li><span face="Lato, sans-serif" style="background-color: #e8f4f0; font-size: 18px;">He likes being recognized for his style and creativity and has a strong need to be accepted</span></li><li><span face="Lato, sans-serif" style="background-color: #e8f4f0; font-size: 18px;">He isn't good at getting to grips with details</span></li></ul></div><div><span face="Lato, sans-serif" style="background-color: #e8f4f0; font-size: 18px;"><br /></span></div><div><span face="Lato, sans-serif" style="background-color: #e8f4f0; font-size: 18px;"><br /></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span face="Lato, sans-serif" style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Angela can be useful in crises or when tough decisions need to be made, but more often than not her anger at what she perceives as colleagues' lower standards manifests in tetchiness or outright criticism.<br /><br />What are the likely motivations behind Angela's behavior?</p></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Having authority or power and getting people to do what she wants</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Fear of losing power and inability to emotionally manage anger and aggression</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Impatience and frustration with people who don't react to her demands with enough urgency</span></p></div></li></ul><div><span face="Lato, sans-serif"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span face="Lato, sans-serif" style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Ayana is the resident skeptic in your company, for whom the glass is always half empty. You recently introduced a new instant messaging system for the office that connects to workers' smartphones. This is essential as many of your staff either work from home or are regularly traveling for business. However, Ayana has criticized it as eating into people's personal lives and her badmouthing is starting to rub off on other workers.<br /><br />What can you say to Ayana to help deal with her negative attitude?</p></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">"This new messaging system is here to stay so what can we do to allay your concern that it's going to impinge on people's family time?"</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">"People really respond to your judgment so let's flag your concern and explore how it might be factored into the way this system is rolled out."</span></p></div></li><li><span face="Lato, sans-serif" style="background-color: #e8f4f0; font-size: 18px;">"The new system will make your life easier, cutting down on the amount of e-mail or phone calls you have to deal with."</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span face="Lato, sans-serif" style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">One of the oldest members of your team, Reuben, is always complaining. The current focus of his negativity is a new directive that requires each employee to engage in three hours of further education or continuing professional development every week.<br /><br />What can you say to Reuben to address his negative attitude?</p></div></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">"We have to take on board the new directive about professional development. We can't change this but is there something we can do to make it better?"</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">"This directive is either going to enhance your current skills or equip you with new ones."</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">"I really thought you'd see the positives in this and that would really help, because people on the team respond to your judgment."</span></p></div></li></ul></div><div><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br /></p></div></div><div><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div><p style="display: inline;">: </p><div style="display: inline;"><p style="display: inline;">Your colleague Gary is impatient with people who approach him with questions, is openly critical of others, and is apt to take back control of tasks he originally delegated.<br /><br />What are the motivations behind Gary's dominant-controlling behavior?</p></div></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Impatience and frustration with people who don't respond with urgency to his demands</span></p></div></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Having power and getting others to do what he wants</span></p></div></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">An inability to emotionally manage anger and aggression</span></p></div></div></li></ul><div><span face="Lato, sans-serif"><span style="font-size: 18px;"><br /></span></span></div></div></div></legend></fieldset></div></div></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-18395319931773142222024-03-22T09:35:00.000+08:002024-03-22T09:35:03.632+08:00Track 1: Diplomacy and Tact - SKILL BENCHMARK<p> </p><h1 style="background-color: white; color: #272727; font-family: Lato, sans-serif; margin-bottom: 0px; text-align: left;"><span style="font-size: large;">Managing Conflict</span></h1><div><br /></div><div><br /></div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: <br /></div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Reflect on your own behavior and that of others in your workplace and then match the observed behavior to the appropriate personality type.</p></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br /></p></div></div><div><div style="background-color: white; color: #272727; display: inline;"><ul class="Matching---ul---bIrQZ" style="-webkit-box-flex: 1; flex: 1 1 0%; font-family: Lato, sans-serif; font-size: medium; margin: 0px; padding: 24px; white-space-collapse: collapse;"><li aria-hidden="true" class="Matching---option---1L906" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18); line-height: 1.5; list-style: inside none;"><span aria-hidden="true" id="4129da91-ad7f-4821-ad0a-3c5558af7e60"><span style="font-size: 18px;"><b>Analytical-Obsessive</b> - </span>Melanie is methodical, logical, and detail-oriented, but has difficulty letting go of anything that isn't perfect</span></li><li aria-hidden="true" class="Matching---option---1L906" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18); line-height: 1.5; list-style: inside none;"><span aria-hidden="true" id="e890bcb2-acf7-4b3c-beb3-fe5f6e26eac6"><span style="font-size: 18px;"><b>Expressive-Impulsive</b> - </span>Victor is enthusiastic, people-oriented, and enjoys motivating others, but is not good with details or follow-through</span></li><li aria-hidden="true" class="Matching---option---1L906" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18); line-height: 1.5; list-style: inside none;"><span aria-hidden="true" id="639df879-2be7-4943-9aff-967ead4e6e8f"><span style="font-size: 18px;"><b>Skeptical-Negative</b> - </span>Shirley is more interested in what is bad than what is good, and pulls people down instead of raising them up</span></li><li aria-hidden="true" class="Matching---option---1L906" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18); line-height: 1.5; list-style: inside none;"><span aria-hidden="true" id="48d5a50b-7533-4f35-865f-a87a03084062"><span style="font-size: 18px;"><b>Dominant-Controlling</b> - </span>Jose is outgoing, bold, assertive, and enjoy challenges, but can get impatient with others who are slow or indecisive</span></li></ul><div><span style="font-family: Lato;"><br /></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are some techniques that can be used to reduce conflict with customers in a support center environment?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; font-family: Lato, sans-serif;"><span style="font-size: medium;">Steer the conversation by not responding to insults or taunts</span></span></li><li><div class="Question---optionLabel---3Q5MS" style="display: inline !important; font-family: Lato, sans-serif; line-height: 26px; text-align: left;"><span style="font-size: medium;">Listen actively to customers, and convey that they have your full attention</span></div></li><li><span style="font-size: medium;">Establish customer rapport by saying "please" and "thank you"</span></li><li><span style="background-color: #e8f4f0; font-family: Lato, sans-serif;"><span style="font-size: medium;">Distract customers so that they forget their anger</span></span></li></ul><div><span style="font-family: Lato, sans-serif; font-size: medium;"><br /></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You're a CFO. A peer tells you your assistant, Sue, is violating the company's employee dating policy. You decide to talk with Sue about the situation.<br /><br />Match each mindset to the relevant quote.</p></div></div><div><div style="display: inline;"><ul class="Matching---ul---bIrQZ" style="-webkit-box-flex: 1; flex: 1 1 0%; font-family: Lato, sans-serif; font-size: medium; margin: 0px; padding: 24px; white-space-collapse: collapse;"><li aria-hidden="true" class="Matching---option---1L906" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18); line-height: 1.5; list-style: inside none;"><span aria-hidden="true" id="04609133-3dcc-4879-9dc5-515186651627"><b>Open minded</b> - </span><span style="font-size: 18px;">"I want to hear what you have to say."</span></li><li aria-hidden="true" class="Matching---option---1L906" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18); line-height: 1.5; list-style: inside none;"><span aria-hidden="true" id="ef2862ac-87b7-4495-b22f-1e8de4bf21cd"><b>Collaborative</b> - </span><span style="font-size: 18px;">"How can we make sure this doesn't affect your position within the company?"</span></li><li aria-hidden="true" class="Matching---option---1L906" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18); line-height: 1.5; list-style: inside none;"><span aria-hidden="true" id="287131b7-50cf-4079-bb3e-9ff333931971"><b>Empathetic</b> - </span><span style="font-size: 18px;">"I understand that this might be a bit uncomfortable to talk about."</span></li><li aria-hidden="true" class="Matching---option---1L906" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18); line-height: 1.5; list-style: inside none;"><span aria-hidden="true" id="1a84ee08-8133-44ea-a78a-1a7f122f3369"><b>Engaged</b> - </span><span style="font-size: 18px;">"What you're saying is that this will have no impact on how you do your job. Is that correct?"</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match the causes of conflict with examples of the effects they have on a team.</p></div></div><div><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><ul class="Matching---ul---bIrQZ" style="-webkit-box-flex: 1; flex: 1 1 0%; font-size: medium; margin: 0px; padding: 24px; white-space-collapse: collapse;"><li aria-hidden="true" class="Matching---option---1L906" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18); line-height: 1.5; list-style: inside none;"><span aria-hidden="true" id="e2ab644c-6c83-4b06-b635-bac59eeb5269"><b>Unmet expectations</b> - </span><span style="font-size: 18px;">Marco loses trust in his team leader Sheila when she starts micromanaging his work, even after she said he'd be working independently</span></li><li aria-hidden="true" class="Matching---option---1L906" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18); line-height: 1.5; list-style: inside none;"><span aria-hidden="true" id="9fe0f28b-5a27-475e-8524-703022bfa583"><b>Perceptions of unfairness</b> - </span><span style="font-size: 18px;">Ulrike voices her annoyance at being the only one on the team who wasn't told about the company restructuring</span></li><li aria-hidden="true" class="Matching---option---1L906" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18); line-height: 1.5; list-style: inside none;"><span aria-hidden="true" id="cee4f223-3469-43c7-b0b8-9b854ad973d6"><b>Unmanaged diversity</b> - </span><span style="font-size: 18px;">Chadrick is upset that his much younger team members don't understand the way the business works, and he refuses to go along with their ideas</span></li><li aria-hidden="true" class="Matching---option---1L906" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18); line-height: 1.5; list-style: inside none;"><span aria-hidden="true" id="b9315acf-66e9-4285-aa01-3ea69563933d"><b>Change</b> - </span><span style="font-size: 18px;">Debbie is transferred to a new team and takes a few weeks to settle into her new role, causing the team's productivity to decrease</span></li></ul></div></div><div><span style="font-family: Lato;"><span style="font-size: 18px;"><br /></span></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which behaviors are unacceptable in the workplace?</p></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Behaving in a manner that leads to bullying</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Taking harmful or unsafe actions</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Taking hostile or violent actions</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Engaging in illegal or unethical behavior</span></p></div></li></ul><div><span style="font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match each example to the kind of listening roadblock it illustrates.</p></div></div><div><div style="display: inline; white-space-collapse: preserve;"><div class="Matching---choice---3itUY" style="border-bottom: 1px solid var(--lightestNeutralColor); list-style: inside none; margin-bottom: 17px; white-space-collapse: collapse;"><fieldset style="border-color: initial; border-style: none; border-width: initial;"><legend aria-hidden="false" class="Matching---choiceTitle---3ENuZ" style="-webkit-font-smoothing: antialiased; color: var(--darkNeutralColor); line-height: 1.5; width: 515px;"><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><b>Bias</b> - <span style="color: var(--darkNeutralColor); font-size: 18px;">Laura's dislike of Nick's manner influences her thoughts about his ideas</span></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><span style="color: var(--darkNeutralColor); font-size: var(--font18);"><b>Emotions</b> - </span><span style="color: var(--darkNeutralColor); font-size: 18px;">Joel is always annoyed by criticism and feels a need to respond instantly to it</span></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><span style="color: var(--darkNeutralColor); font-size: var(--font18);"><b>Impatience</b> - </span><span style="color: var(--darkNeutralColor); font-size: 18px;">Shirley spent the whole time Jeremy was speaking thinking up a perfect response</span></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><span style="color: var(--darkNeutralColor); font-size: var(--font18);"><b>Judgment</b> - </span><span style="color: var(--darkNeutralColor); font-size: 18px;">Gina mentally reaches conclusions about what the speaker is saying, rather than staying neutral</span></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><div class="QuestionMessages---label---l_J3b" style="color: var(--darkNeutralColor); display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;"><br /></div></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><div class="QuestionMessages---label---l_J3b" style="color: var(--darkNeutralColor); display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;"><br /></div></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><div class="QuestionMessages---label---l_J3b" style="color: var(--darkNeutralColor); display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;"><br /></div></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><div class="QuestionMessages---label---l_J3b" style="color: var(--darkNeutralColor); display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="color: var(--darkNeutralColor); font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="color: var(--darkNeutralColor); display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Serge believes he is playing a useful "devil's advocate" role within the company but, in reality, he's someone who's always complaining and who chooses to be "the skeptic" instead of being a team player.</p></div></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br />What traits are associated with Serge's skeptical-negative behavior?</p></div></span><span style="display: block; font-family: Lato; font-size: var(--font18); width: 515px;"><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br /></p></div></span><ul style="font-family: Lato; font-size: var(--font18); text-align: left;"><li><span style="background-color: #e8f4f0; font-family: Lato, sans-serif; font-size: 18px;">He is persistently critical of any announcement or development within the company</span></li><li><span style="background-color: #e8f4f0; font-family: Lato, sans-serif; font-size: 18px;">He blames everyone else for his problems</span></li><li><span style="background-color: #e8f4f0; font-family: Lato, sans-serif; font-size: 18px;">He can appear analytical, dominant, and expressive, but always with a negative undercurrent</span></li></ul><div><span style="font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are the potential effects of uncontrolled changes on a project?</p></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Schedule delays</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Increased costs</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Scope creep</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">New or increased risk</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Dissatisfied stakeholders</span></p></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Low quality</span></p></div></li></ul></div><div><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;"><br /></span></p></div></div><div><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div><p style="display: inline;">: </p><div style="display: inline;"><p style="display: inline;">What are five common styles that can be used in dealing with workplace conflict?</p></div></div></div><div><ul style="text-align: left;"><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Your Way</span></p></div></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Part Way</span></p></div></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Both Ways</span></p></div></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Ignore It</span></p></div></div></li><li><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div style="display: inline;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">My Way</span></p></div></div></li></ul><div><span style="font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are awaiting a report from Maureen, a colleague whose analytical-obsessive traits are a strength when it comes to processing data. In the past, Maureen has repeatedly failed to make deadlines, because of her tendency to prioritize quality rather than speed. Recently, Maureen agreed to new ground rules that prioritize the schedule, but it's already clear to you that she is taking too long in her work on the current report.<br /><br />What is your best option for reinforcing the ground rules with Maureen?</p></div></div><div><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br /></p></div></div><div><div style="display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">"In the interest of getting this done in line with the schedule and ground rules you've agreed to, can you move forward? Can you limit further analysis? Is it possible to summarize a few key points or action items?"</span></p></div></div></div></legend></fieldset></div></div></div><div><span style="font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div></div></div></div></div></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-8600991152296543042024-01-04T16:00:00.003+08:002024-01-04T16:00:39.150+08:00CCNA 2020: Network Topology Architectures<p> </p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2urHlF471MjtpuSpxWgoic3E8yzEII25n1rcGUUVAhMjGNqaHhbCLvIc26xqmKhACHp_oCy156RQ0WfAsC3w_u1dEtQLMvgOey7iky6WyAQ8gdY_5zh9TeN-ojJCx7jvA7G_sLnMq1FdYo5Tfuo-cPJfEXEZ9Lc70Gh7C4vnPrhXTRiHRctI7/s512/cisco2.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="238" data-original-width="512" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2urHlF471MjtpuSpxWgoic3E8yzEII25n1rcGUUVAhMjGNqaHhbCLvIc26xqmKhACHp_oCy156RQ0WfAsC3w_u1dEtQLMvgOey7iky6WyAQ8gdY_5zh9TeN-ojJCx7jvA7G_sLnMq1FdYo5Tfuo-cPJfEXEZ9Lc70Gh7C4vnPrhXTRiHRctI7/s320/cisco2.png" width="320" /></a></div><br /><p></p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are features of the spine-leaf architecture?</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Very stable and deterministic with little latency</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Uses IS-IS, VXLAN overlays, and MP-BGP technologies</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Able to scale up without changing underlying infrastructure</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What architecture used by many small and medium-sized networks eliminates the traditional top tier entirely?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Collapsed Core</span></li></ul></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-33391313160481560582024-01-04T15:57:00.004+08:002024-01-04T15:57:59.458+08:00CCNA 2020: WLCs, Access Points, Servers, & Endpoints<p> </p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2urHlF471MjtpuSpxWgoic3E8yzEII25n1rcGUUVAhMjGNqaHhbCLvIc26xqmKhACHp_oCy156RQ0WfAsC3w_u1dEtQLMvgOey7iky6WyAQ8gdY_5zh9TeN-ojJCx7jvA7G_sLnMq1FdYo5Tfuo-cPJfEXEZ9Lc70Gh7C4vnPrhXTRiHRctI7/s512/cisco2.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="238" data-original-width="512" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2urHlF471MjtpuSpxWgoic3E8yzEII25n1rcGUUVAhMjGNqaHhbCLvIc26xqmKhACHp_oCy156RQ0WfAsC3w_u1dEtQLMvgOey7iky6WyAQ8gdY_5zh9TeN-ojJCx7jvA7G_sLnMq1FdYo5Tfuo-cPJfEXEZ9Lc70Gh7C4vnPrhXTRiHRctI7/s320/cisco2.png" width="320" /></a></div><br /><p></p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which server types are mainly used to help users contact servers on the Internet and provide users with an online page to make purchases? (Choose two.)</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">DNS</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Web</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">In which situations are Wireless LAN Controllers used? (Choose three.)</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">In an N+1 configuration as part of a wireless network</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">In an N+N+1 configuration as part of a wireless network</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">In a network running the CAPWAP protocol</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><p><br /></p></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-28866684671907971282024-01-04T15:55:00.001+08:002024-01-04T15:55:08.188+08:00CCNA 2020: Networking Components - NGFW, NGIPS, & Cisco DNA Center<p> </p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2urHlF471MjtpuSpxWgoic3E8yzEII25n1rcGUUVAhMjGNqaHhbCLvIc26xqmKhACHp_oCy156RQ0WfAsC3w_u1dEtQLMvgOey7iky6WyAQ8gdY_5zh9TeN-ojJCx7jvA7G_sLnMq1FdYo5Tfuo-cPJfEXEZ9Lc70Gh7C4vnPrhXTRiHRctI7/s512/cisco2.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="238" data-original-width="512" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2urHlF471MjtpuSpxWgoic3E8yzEII25n1rcGUUVAhMjGNqaHhbCLvIc26xqmKhACHp_oCy156RQ0WfAsC3w_u1dEtQLMvgOey7iky6WyAQ8gdY_5zh9TeN-ojJCx7jvA7G_sLnMq1FdYo5Tfuo-cPJfEXEZ9Lc70Gh7C4vnPrhXTRiHRctI7/s320/cisco2.png" width="320" /></a></div><br /><p></p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">How are Cisco NGFW and NGIPS systems kept informed of ongoing or new threats?</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">By exchanging information with Cisco Talos</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which statement represents the benefits of using intent based networking with Cisco DNA Center?</p></div></div></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-51007614722040490462024-01-04T15:52:00.001+08:002024-01-04T15:52:55.012+08:00CCNA 2020: Networking Components<p> </p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2urHlF471MjtpuSpxWgoic3E8yzEII25n1rcGUUVAhMjGNqaHhbCLvIc26xqmKhACHp_oCy156RQ0WfAsC3w_u1dEtQLMvgOey7iky6WyAQ8gdY_5zh9TeN-ojJCx7jvA7G_sLnMq1FdYo5Tfuo-cPJfEXEZ9Lc70Gh7C4vnPrhXTRiHRctI7/s512/cisco2.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="238" data-original-width="512" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2urHlF471MjtpuSpxWgoic3E8yzEII25n1rcGUUVAhMjGNqaHhbCLvIc26xqmKhACHp_oCy156RQ0WfAsC3w_u1dEtQLMvgOey7iky6WyAQ8gdY_5zh9TeN-ojJCx7jvA7G_sLnMq1FdYo5Tfuo-cPJfEXEZ9Lc70Gh7C4vnPrhXTRiHRctI7/s320/cisco2.png" width="320" /></a></div><p></p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which device’s primary purpose is to divide the network into trusted and untrusted areas?</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Firewall</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which component provide pathways in the network?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Media</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What type of device establishes a barrier between a trusted, secure internal network and another outside network?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Firewalls</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Select the options that describe the 200-301 CCNA certification exam.</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Network Fundamentals covers 20% of the exam</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Exam questions can be simulation based</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Pearson VUE is the authorized test delivery partner</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which indicator lights are typically found on the front of a Cisco switch?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Speed</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Duplex</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which statements best apply to the switch console port?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">It is often referred to as the management port</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">It allows you to directly cable into the device</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which device is used to route traffic between VLANs?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Layer three switch</span></li></ul></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-30831585901405344842024-01-04T15:38:00.003+08:002024-01-04T15:38:39.039+08:00RSTECH: Troubleshooting, Upgrading, Recovering, & Resetting<p> </p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2urHlF471MjtpuSpxWgoic3E8yzEII25n1rcGUUVAhMjGNqaHhbCLvIc26xqmKhACHp_oCy156RQ0WfAsC3w_u1dEtQLMvgOey7iky6WyAQ8gdY_5zh9TeN-ojJCx7jvA7G_sLnMq1FdYo5Tfuo-cPJfEXEZ9Lc70Gh7C4vnPrhXTRiHRctI7/s512/cisco2.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="238" data-original-width="512" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2urHlF471MjtpuSpxWgoic3E8yzEII25n1rcGUUVAhMjGNqaHhbCLvIc26xqmKhACHp_oCy156RQ0WfAsC3w_u1dEtQLMvgOey7iky6WyAQ8gdY_5zh9TeN-ojJCx7jvA7G_sLnMq1FdYo5Tfuo-cPJfEXEZ9Lc70Gh7C4vnPrhXTRiHRctI7/s320/cisco2.png" width="320" /></a></div><br /><p></p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You have copied a new IOS image to your Cisco device. What command would you use to ensure the device boots from that IOS?</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">boot system</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What key sequence would you typically use while booting the Cisco device in order to start the password recovery process?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">CTRL-BREAK</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command in Windows would you use to view the pathway that your packet takes to a destination IP address?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">tracert</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use to change the configuration register value in ROMMON mode to bypass the loading of startup-config?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">confreg 0x2142</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use to delete the VLAN configuration file on a Cisco switch?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">del flash:vlan.dat</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command on your Windows system would you use to verify that you can communicate with the router with the IP address 192.168.2.1?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">ping 192.168.2.1</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use to copy a new IOS image file from the TFTP server to your Cisco device?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">copy tftp: flash:</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use to view a list of VLANs on the Cisco switch?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">show vlan brief</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What hardware component is shown in the exhibit?</p></div></div></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br /></p></div></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif;"><div class="separator" style="clear: both; font-size: 20px; text-align: center; white-space-collapse: preserve;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjcSIz5AdNRjnmc-DD9AWu3TSAqy6L4uEzlSudOO7ne_hzxDpNHTYDbdgNx6zomPPsQkUGrpCuTByz9GG4cyJJHN2o5iCsvu7XDHMdtmQIYq1UpExUgmgkcEEAdy_16yHZ6SLjF63fBzB4fwVp1i_Dr-8fkUZ8qOzrn-vri6oNfuZ6anS1heZCC/s250/c747ed8a-f044-4538-a269-17cd42c86e32.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="137" data-original-width="250" height="137" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjcSIz5AdNRjnmc-DD9AWu3TSAqy6L4uEzlSudOO7ne_hzxDpNHTYDbdgNx6zomPPsQkUGrpCuTByz9GG4cyJJHN2o5iCsvu7XDHMdtmQIYq1UpExUgmgkcEEAdy_16yHZ6SLjF63fBzB4fwVp1i_Dr-8fkUZ8qOzrn-vri6oNfuZ6anS1heZCC/s1600/c747ed8a-f044-4538-a269-17cd42c86e32.png" width="250" /></a></div><div class="separator" style="clear: both; font-size: 20px; text-align: center; white-space-collapse: preserve;"><br /></div><div class="separator" style="clear: both; font-size: 20px; text-align: center; white-space-collapse: preserve;"><br /></div><ul style="font-size: 20px; text-align: left; white-space-collapse: preserve;"><li><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Loopback plug</span></li></ul><div><span style="font-size: 18px;"><br /></span></div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><p style="display: inline; font-size: 20px; white-space-collapse: preserve;">: </p><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What pins are connected when creating a T1 loopback plug?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Pin 1 to pin 4, pin 2 to pin 5</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use to view the IOS image file that is installed on your Cisco device?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">dir flash:</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You have rebooted the router after changing the configuration register value to 0x2142. What command would you use next before changing the password on the device?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">copy startup-config running-config</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use to load the flash file system on a switch after interrupting the booting of the device?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">flash_init</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-73277434396249839562024-01-04T15:30:00.001+08:002024-01-04T15:30:24.330+08:00RSTECH: IOS Commands, Startup-Config, & IOX-XE Modes<p> </p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2urHlF471MjtpuSpxWgoic3E8yzEII25n1rcGUUVAhMjGNqaHhbCLvIc26xqmKhACHp_oCy156RQ0WfAsC3w_u1dEtQLMvgOey7iky6WyAQ8gdY_5zh9TeN-ojJCx7jvA7G_sLnMq1FdYo5Tfuo-cPJfEXEZ9Lc70Gh7C4vnPrhXTRiHRctI7/s512/cisco2.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="238" data-original-width="512" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2urHlF471MjtpuSpxWgoic3E8yzEII25n1rcGUUVAhMjGNqaHhbCLvIc26xqmKhACHp_oCy156RQ0WfAsC3w_u1dEtQLMvgOey7iky6WyAQ8gdY_5zh9TeN-ojJCx7jvA7G_sLnMq1FdYo5Tfuo-cPJfEXEZ9Lc70Gh7C4vnPrhXTRiHRctI7/s320/cisco2.png" width="320" /></a></div><br /><p></p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use if you want to view the characteristics of the network interface on a router such as the IP address, MAC address, duplex setting, and the speed of the connection?</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">show interfaces</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use to back up your device configuration before replacing the device with a new device?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">copy running-config tftp</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div><p style="display: inline;">: </p><div style="display: inline;"><p style="display: inline;">What command would you use to navigate from global configuration mode into a mode to modify network interface settings?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">interface g0/0</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use to display a list of interfaces on the Cisco device?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">show ip interface brief</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use to move from user exec to priv exec mode?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">enable</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use if you wanted to get help on the Cisco device and obtain a list of commands that can be used?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">?</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use to restore your device configuration to a new Cisco device?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">copy tftp running-config</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use to move from priv exec mode to global configuration mode?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">config t</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use to back up your device configuration before replacing the device with a new device?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">copy running-config tftp</span></li></ul></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-5454266791837626692024-01-03T16:52:00.001+08:002024-01-03T16:52:35.373+08:00RSTECH: OS Types, IOS Access, & Terminal Emulation<p> </p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgmLXXJ_ui7eNlThCJixoGpalyw5fu2uEv8iNsx-Nk6s8cGREoegQLHZ_qgRTEcM6HwYzRTZRmbc-yBFepOC_4a0e92AIvro879b4dy43lueXquDA73dmruKfQzxIF3TTVCXRMJbveBTzwL6c7O6FyZq-RWmN4fOU7syEYDtBc2tnq61Wt9E8Ax/s512/cisco2.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="238" data-original-width="512" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgmLXXJ_ui7eNlThCJixoGpalyw5fu2uEv8iNsx-Nk6s8cGREoegQLHZ_qgRTEcM6HwYzRTZRmbc-yBFepOC_4a0e92AIvro879b4dy43lueXquDA73dmruKfQzxIF3TTVCXRMJbveBTzwL6c7O6FyZq-RWmN4fOU7syEYDtBc2tnq61Wt9E8Ax/s320/cisco2.png" width="320" /></a></div><div class="separator" style="clear: both; text-align: center;"><br /></div><p></p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command can you use on your Cisco device to find out what Cisco operating system you are running?</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">show version</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What Cisco command can you use to display the hardware modules that are installed in the Cisco device and the serial number of each hardware component?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">show inventory</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use to navigate from priv exec to global configuration mode?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">config t</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">After configuring the hostname of the device, what other setting should you configure before generating the encryption key for SSH?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">ip domain-name</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You wish to assign an IP address to the switch, what command would you use after navigating to the appropriate interface?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">ip address 10.0.0.2 255.255.255.0</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What command would you use to change the name of the Cisco device?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">hostname SW1</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You have connected to the console port on your router to administer the device. What connection type would you use in PuTTY to establish a connection to the device?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Serial</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What Cisco operating system runs as an application on a Linux kernel?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">IOS XE</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-40263828297077574522024-01-03T16:41:00.002+08:002024-01-03T16:41:52.507+08:00RSTECH: Cisco Memory Functions & Removing Cisco Devices<p> </p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgmLXXJ_ui7eNlThCJixoGpalyw5fu2uEv8iNsx-Nk6s8cGREoegQLHZ_qgRTEcM6HwYzRTZRmbc-yBFepOC_4a0e92AIvro879b4dy43lueXquDA73dmruKfQzxIF3TTVCXRMJbveBTzwL6c7O6FyZq-RWmN4fOU7syEYDtBc2tnq61Wt9E8Ax/s512/cisco2.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="238" data-original-width="512" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgmLXXJ_ui7eNlThCJixoGpalyw5fu2uEv8iNsx-Nk6s8cGREoegQLHZ_qgRTEcM6HwYzRTZRmbc-yBFepOC_4a0e92AIvro879b4dy43lueXquDA73dmruKfQzxIF3TTVCXRMJbveBTzwL6c7O6FyZq-RWmN4fOU7syEYDtBc2tnq61Wt9E8Ax/s320/cisco2.png" width="320" /></a></div><br /><p></p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What type of memory is used to store the startup configuration on a Cisco device?</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">NVRAM</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What elements are stored in ROM memory on a Cisco device?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">ROMMON</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Bootstrap</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What type of memory is used to store the Cisco IOS image?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Flash</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What type of port is shown in the exhibit?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">SFP</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What type of hot swappable hardware component is shown in the exhibit?</p></div></div></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif;"><div class="separator" style="clear: both; font-size: 20px; text-align: center; white-space-collapse: preserve;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2ihr-pUdG4jPPnIru7nHBsjZAZqWyDL0FyZ-8aSSTXJi3RbOoBIJIZpqfaRoOFJKR9nzilzMOupSkYZGHwB2DJM2s08t5kMn44tGyIwRWaoY9EZ_AkbsEajGOmYkQabK4XYOmjPAxxWWIFrW1LN1nt8CnWC81MkIleEbE7v6zo_vdgZKktGgG/s600/eefc5f24-2183-43b3-abee-8f0cc25bbc2a.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="420" data-original-width="600" height="224" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2ihr-pUdG4jPPnIru7nHBsjZAZqWyDL0FyZ-8aSSTXJi3RbOoBIJIZpqfaRoOFJKR9nzilzMOupSkYZGHwB2DJM2s08t5kMn44tGyIwRWaoY9EZ_AkbsEajGOmYkQabK4XYOmjPAxxWWIFrW1LN1nt8CnWC81MkIleEbE7v6zo_vdgZKktGgG/s320/eefc5f24-2183-43b3-abee-8f0cc25bbc2a.jpg" width="320" /></a></div><br /><ul style="font-size: 20px; text-align: left; white-space-collapse: preserve;"><li><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Hot swap fan</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Looking at the exhibit, what hardware module are you installing into the Cisco device?</p></div></div><div><div style="display: inline;"><div class="separator" style="clear: both; font-size: 20px; text-align: center; white-space-collapse: preserve;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh44AWG5psvuhyoNo7mtrRuFrKLaJHARfm4clCaHa0DWidnaSV07qG4Px12eWkKlM7k6wUZl2w9a1u-uB-GuJVND33ERzOwy8u2iTgtqy9JJnWs7EszphP4POeU93ti3DRutnj-Jpkw5kroLSTvLkPuC2w-Oh_InnvfxzU1gstFwystLreozn40/s600/a5a218fc-d6e8-4243-96a3-5384a97c100f.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="399" data-original-width="600" height="213" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh44AWG5psvuhyoNo7mtrRuFrKLaJHARfm4clCaHa0DWidnaSV07qG4Px12eWkKlM7k6wUZl2w9a1u-uB-GuJVND33ERzOwy8u2iTgtqy9JJnWs7EszphP4POeU93ti3DRutnj-Jpkw5kroLSTvLkPuC2w-Oh_InnvfxzU1gstFwystLreozn40/s320/a5a218fc-d6e8-4243-96a3-5384a97c100f.jpg" width="320" /></a></div><br /><ul style="font-size: 20px; text-align: left; white-space-collapse: preserve;"><li><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Hot swap power supply</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What is the value of the configuration register to indicate to do a normal boot of the Cisco device?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; font-size: 18px;">0x2102</span></li></ul><div><span style="font-size: 18px;"><br /></span></div></div></div></div></div></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-36477480232710456442024-01-03T16:33:00.001+08:002024-01-03T16:33:44.802+08:00RSTECH: Cisco Equipment, Components, & Port Characteristics<p> </p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg_vC2WByLSJ8m8ZioPwoCh2boBmX_3GsPkqrm3K1eOD2CFDkw82RcWouu61yFEGDLsY5XnjbYsOijOVPQOlBzffaEgTOYcBWkXSK5iilTIqQVlRMxQJOEbQvCIaJoUwBCOFkoL3DH2iG13WVYu9l5Cr39LatP6HKDaaDLyukhDI8rUZLNwVTnV/s512/cisco2.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="238" data-original-width="512" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg_vC2WByLSJ8m8ZioPwoCh2boBmX_3GsPkqrm3K1eOD2CFDkw82RcWouu61yFEGDLsY5XnjbYsOijOVPQOlBzffaEgTOYcBWkXSK5iilTIqQVlRMxQJOEbQvCIaJoUwBCOFkoL3DH2iG13WVYu9l5Cr39LatP6HKDaaDLyukhDI8rUZLNwVTnV/s320/cisco2.png" width="320" /></a></div><p></p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are working as a network technician for a large software company. You are remotely console connecting into a network device labeled NET01. You are unsure if the device is a router or a switch. What commands will fail when executed in the context of a Stack wise switch’s gigabit interface?</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Show IP interface brief</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">ip add 192.168.1.1 255.255.255.0</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician at for a large worldwide clothes retailer. You have heard that the network team is considering a Nexus switch that will be used to support your on-premise server infrastructure as a top of rack Layer 2 and Layer 3 switch. What switch series would best serve this purpose?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Nexus 3000 series</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician for a medium-sized credit union. You have been asked to purchase the correct Small Form Pluggable device to support 4 x 10 Gbps as affordably as possible. What SFP implementation should you purchase?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">QSFP+</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician for a medium-sized credit union. Have been given a coaxial Small Form Pluggable device to add to your switch so that it can support fibre connections in addition to the gigabit connections it already has. What type of device is an SFP?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Transceiver</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician at for a large worldwide clothes retailer. You have heard that the network team is considering a switch to support the storage area network for your virtualized data center. What switch series would best serve this purpose?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">MDS multilayer director</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician for a medium-sized credit union. Your router does not currently support any serial connections but you need to add a serial connection. What type of interface would allow you to add the support you need?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Module</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are working as a network technician for a large software company. You are remotely console connecting into a router labeled NET01. You would like to elevate security by requiring a specific name and password to be entered before remotely accessing the router. What two commands set the router to require a name and password for telnet or ssh connections?</p></div></div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">(config-line) login local</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">(config) line vty 0 16</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician at for a large worldwide clothes retailer. You have heard that the network team is considering a switch to support your IP phones and access points. What switch series would best serve this purpose?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Catalyst 3650 series</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician at for a large worldwide clothes retailer. You have heard that the network team is considering a router to support a specific small branch office. What switch series would best serve this purpose?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">4000 series integrated services</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are working as a network technician for a large software company. You need to expand the port supply for an area that is currently being handled by a 48-port switch. You would like to avoid buying the next size larger switch. What port would allow you to join two or more switches together so they functioned like a single larger switch?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Stackwise</span></li></ul></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-10926157575531923022024-01-03T16:26:00.001+08:002024-01-03T16:26:17.830+08:00RSTECH: Network Responsibilities, Addressing, & Utilities<p> </p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg_vC2WByLSJ8m8ZioPwoCh2boBmX_3GsPkqrm3K1eOD2CFDkw82RcWouu61yFEGDLsY5XnjbYsOijOVPQOlBzffaEgTOYcBWkXSK5iilTIqQVlRMxQJOEbQvCIaJoUwBCOFkoL3DH2iG13WVYu9l5Cr39LatP6HKDaaDLyukhDI8rUZLNwVTnV/s512/cisco2.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="238" data-original-width="512" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg_vC2WByLSJ8m8ZioPwoCh2boBmX_3GsPkqrm3K1eOD2CFDkw82RcWouu61yFEGDLsY5XnjbYsOijOVPQOlBzffaEgTOYcBWkXSK5iilTIqQVlRMxQJOEbQvCIaJoUwBCOFkoL3DH2iG13WVYu9l5Cr39LatP6HKDaaDLyukhDI8rUZLNwVTnV/s320/cisco2.png" width="320" /></a></div><br /><p></p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You wish to telnet into a Cisco device, what program would you use?</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">puTTY</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What would be a reason for having Internet connectivity from more than one service provider?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Fault tolerance</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What is the term to identify the point at which the responsibility of managing the equipment changes from the services provider to the customer?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Demarc</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which of the following file transfer protocol used by Cisco devices is used for reliability of file transfers?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">FTP</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What is the purpose of a subnet mask?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">To identify the network ID portion of an IP address</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are administering Router1, whose IP address is 192.168.5.10. You wish to remotely connect to Router2 for administration purposes, whose IP address is 192.168.6.10. What command would you use to administer Router2?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">telnet 192.168.6.10</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div><p style="display: inline;">: </p><div style="display: inline;"><p style="display: inline;">What command would you use to find out the IP address of a Windows system?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">ipconfig</span></li></ul><div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; font-weight: 700; white-space-collapse: preserve;">Question</span></div><div><p style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; margin-top: 6px; white-space-collapse: preserve;">You are troubleshooting communication issues on a customer’s system and wish to ping the IP address of the router. What IP address would you ping?</p><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">
</span><pre class="language-markup" style="background: none rgb(253, 253, 253); box-sizing: border-box; font-family: Consolas, Monaco, "Andale Mono", "Ubuntu Mono", monospace; font-size: 1em; hyphens: none; line-height: 1.5; margin-bottom: 1em; margin-top: 0.5em; overflow-wrap: normal; overflow: visible; padding: 1px; position: relative; tab-size: 4; text-wrap: wrap; word-break: break-all;">Ethernet adapter Ethernet:
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connection
Physical Address. . . . . . . . . : 3C-97-0E-E3-52-5C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::792e:ec0b:17b5:dab%6(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.56(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, October 22, 2020 4:27:56 AM
Lease Expires . . . . . . . . . . : Wednesday, November 11, 2020 12:12:16 AM
Default Gateway . . . . . . . . . : 192.168.2.25
DHCP Server . . . . . . . . . . . : 192.168.2.10
DHCPv6 IAID . . . . . . . . . . . : 87856910
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-24-8F-8C-7F-3C-97-0E-E3-52-5C
DNS Servers . . . . . . . . . . . : 192.168.2.11
142.166.166.166
NetBIOS over Tcpip. . . . . . . . : Enabled</pre><pre class="language-markup" style="background: none rgb(253, 253, 253); box-sizing: border-box; hyphens: none; line-height: 1.5; margin-bottom: 1em; margin-top: 0.5em; overflow-wrap: normal; overflow: visible; padding: 1px; position: relative; tab-size: 4; text-wrap: wrap; word-break: break-all;"><ul style="font-family: Consolas, Monaco, "Andale Mono", "Ubuntu Mono", monospace; font-size: 1em; text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px; white-space-collapse: collapse;">192.168.2.25</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px; white-space-collapse: collapse;"><br /></span></span></div></pre></div></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-24989835347890456272024-01-03T16:13:00.002+08:002024-01-03T16:13:25.212+08:00RSTECH: Networking Hardware, Models, & Technologies<div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg_vC2WByLSJ8m8ZioPwoCh2boBmX_3GsPkqrm3K1eOD2CFDkw82RcWouu61yFEGDLsY5XnjbYsOijOVPQOlBzffaEgTOYcBWkXSK5iilTIqQVlRMxQJOEbQvCIaJoUwBCOFkoL3DH2iG13WVYu9l5Cr39LatP6HKDaaDLyukhDI8rUZLNwVTnV/s512/cisco2.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="238" data-original-width="512" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg_vC2WByLSJ8m8ZioPwoCh2boBmX_3GsPkqrm3K1eOD2CFDkw82RcWouu61yFEGDLsY5XnjbYsOijOVPQOlBzffaEgTOYcBWkXSK5iilTIqQVlRMxQJOEbQvCIaJoUwBCOFkoL3DH2iG13WVYu9l5Cr39LatP6HKDaaDLyukhDI8rUZLNwVTnV/s320/cisco2.png" width="320" /></a></div><br /><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;"><br /></div></div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;"><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;"><br /></div></div>Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician for an IT consulting company. You need to install cables between network devices that is certified to sustain speeds of at least one gigabit. What is the minimum category of ethernet cable to do this?</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Cat 6</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician for a large apparel company. You have been asked to troubleshoot a larger rack-mount device that has a just several rj-45 ports in the back, and holds a port for inserting compact flash memory. What type of device is it?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Router</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician for a smaller credit union. You are trying to describe the process of retrieving a web page to another technician using the OSI model. What layer describes where the process begins on the sender’s side?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Application</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You have been asked to take on some responsibilities for routing and switching in your organization. How can the Cisco CCT course designed to help in that endeavor?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Practical application of core network concepts</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif;"><h1 class="PageHeading---title---BRQ4V" style="font-size: var(--font26); margin-bottom: 0px; white-space-collapse: collapse;"><div class="QuestionMessages---label---l_J3b" style="display: inline; white-space-collapse: preserve;">Question</div><span style="font-weight: 400; white-space-collapse: preserve;">: </span><div style="display: inline; font-weight: 400; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician for an IT consulting company. You need to directly connect between a laptop and an unconfigured Cisco router in order to configure the device. What type of cable should you use?</p></div></h1><div><ul style="font-size: 20px; text-align: left; white-space-collapse: preserve;"><li><span style="background-color: #e8f4f0; font-size: 18px; white-space-collapse: collapse;">Console cable</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician for a large apparel company. You have been asked to troubleshoot a small device that has a just three rj-45 connector ports in the back, one of which is labeled POE. What type of device is it?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; font-size: 18px;">Lightweight Wireless Access Point</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician for an IT consulting company. You need to install cables between buildings that are 10 kilometers apart. What would be the best type of cable to accomplish this goal?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; font-size: 18px;">Single Mode Fibre</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician for a smaller credit union. You are troubleshooting a set of devices that cannot communicate on the network and realize that the failing component is a misconfiguration in a network switch. What layer of the OSI model best describes where your problem is?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; font-size: 18px;">Data Link</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician for a large apparel company. You have been asked to troubleshoot a device that has a numeric keypad, a handset, and several ethernet ports in the back. What type of device is it?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; font-size: 18px;">VOIP phone</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="display: inline; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="font-size: 20px; white-space-collapse: preserve;">: </span><div style="display: inline; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You are a network technician for a smaller credit union and are transitioning your understanding of the OSI model to the TCP/IP model used on the internet. What layers of the OSI model are incorporated into the TCP/IP Application Layer?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; font-size: 18px;">Application</span></li><li><span style="background-color: #e8f4f0; font-size: 18px;">Session</span></li><li><span style="background-color: #e8f4f0; font-size: 18px;">Presentation</span></li></ul></div></div></div></div></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-51389143616847138402024-01-03T13:10:00.003+08:002024-01-03T13:10:47.171+08:00Developing Your Critical Thinking and Cognitive Flexibility<p> </p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are some examples of a leader using cognitive flexibility?</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Lucy examines her preconceptions to determine whether or not they're accurate</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Hugh is comfortable knowing that he can't foretell all the possible outcomes of his decision</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Justin takes advice from a colleague and changes his approach to the problem</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which examples show leaders who are skilled in cognitive flexibility?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Ed is curious about other ways of doing things, even when it leads him into unknown territory</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Christine knows how to bend the rules when she needs to come up with a novel solution</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Fern identifies that her approach isn't working, so she decides to make changes</span></li></ul></div><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which examples show leaders thinking critically or using cognitive flexibility?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Omar has to solve a conflict between two team members. He asks them to work together on a high-stakes project to give them a shared mission.</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Kelly needs to implement a change to her team's work processes. She polls her employees about their feelings on it, and uses a chart to analyze the data before continuing.</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match the analytical techniques to the corresponding stages in the critical thinking process. Each stage may have more than one match.</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;"><b>Investigate </b>- </span>Documented role play - Flow diagrams - Explorative matrices - Cause and effect diagrams</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;"><b>Intake</b> - </span>Process diagrams - Brainstorming - Affinity diagrams</li></ul><div><br /></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Libby thinks a second environmental impact report is needed for a project, but Jonas disagrees.<br /><br />Match the examples of Jonas's faulty reasoning to the fallacies they represent.</p></div></div><div style="text-align: left;"><ul style="text-align: left;"><li><span aria-hidden="true" id="aa420e78-0172-5a79-9987-7100efd2a0c4" style="color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18);">Motivational bias - "We don't have time for this. The deadline is approaching." - </span>"When it works out, everyone will think I was a genius for suggesting it."</li><li><span style="color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18);">Insufficient support - "We don't need another report. I've done this a million times, and I know it'll be fine." - </span>"Last time we used new software, it made a big difference to engagement. This time will definitely be the same."</li><li><span style="color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18);">Misdirection - "I can't believe you want to frustrate our client with a second assessment." - </span>"You're just afraid of change."</li><li><span style="color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18);">Cognitive bias - "I don't believe in all that 'green' nonsense anyway." - </span>"It says it right in the description: 'Perfect for company web sites. ' They wouldn't say that if it wasn't true."</li></ul><div><span style="font-family: Lato;"><br /></span></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are some key questions to ask in coming to a decision in the act stage?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">How will I learn from my actions?</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">What does the evidence say?</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">What will it take to execute this decision?</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which questions are important to ask when using critical thinking to reach a decision?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Can we interpret the evidence in any other way?</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">What are the implications of the decision we're considering?</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">What are the risks and benefits of this decision?</span></li></ul></div><div><span style="font-family: Lato;"><br /></span></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are some examples of the intake stage of critical thinking?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Wendy examines the data to figure out whether it's relevant and logical</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Trevor asks his colleagues for input and separates facts from opinions in their answers</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Debbie identifies the initial questions that need to be asked about her problem</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which examples represent actions taken during the intake stage of critical thinking?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Charlene considers the context in which her problem has arisen</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Walter asks his team members for their perspectives on the problem</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Bill identifies the assumptions on which he's basing his thinking</span></li></ul><div><br /></div></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div><p style="display: inline;">: </p><div style="display: inline;"><p style="display: inline;">What are some examples of leaders thinking critically?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Arlene's team is upset about a product briefing by the CEO. Arlene recognizes there are implications for the company if the team is not aligned with the executive's direction.</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Diego has heard that budget cuts are coming. He asks about their nature, and takes note that they are only related to certain programs.</span></li></ul></div></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-25717220684147068492024-01-03T12:50:00.000+08:002024-01-03T12:50:31.913+08:00Taking Effective and Professional Notes<p> </p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What can you do to take effective notes and improve recall when reading?</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Highlight only important concepts and phrases</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Read business documents using three steps: overview, preview, and then read in full</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Reread your notes within 24 to 48 hours</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Read an entire paragraph before taking any notes</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are the guidelines for taking effective notes and improving recall when you read?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Read the introduction and conclusion, then headings and subheadings, and then the entire document</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Reread your notes soon after taking them</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Finish a paragraph at a time before starting to take notes</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Note or highlight only key points</span></li></ul></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br /></p></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Different note-taking tools and techniques suit different conditions.</p>
<p style="display: inline;">Match each tool or technique to the situation in which its use is the most appropriate.</p></div></div></div><div style="text-align: left;"><ul style="text-align: left;"><li><span aria-hidden="true" id="8d833b06-9c0d-5e7e-9a7e-ded0ee666a65" style="color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18);">Cornell system - </span>You're taking notes at a business conference - You're taking notes during a structured meeting</li><li><span style="color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18);">Paper and pen - </span>You're taking notes during the sessions of a conference - You're taking notes while interviewing a job applicant</li><li><span style="color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18);">Note-taking app - </span>You want to be able to share your notes immediately after a meeting - Your company's policy dictates that notes must be stored electronically</li><li><span style="color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18);">Mind mapping - </span>You're taking notes of product ideas generated by a group during a brainstorming session - You're tasked with recording the ideas presented during a brainstorming session</li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match each step for taking productive notes in meetings to an example action.</p></div></div><div><ul style="text-align: left;"><li><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; text-align: left; white-space-collapse: preserve;"><span aria-hidden="true" id="53443110-2ee1-5d87-8fdc-d4e74f079a08" style="color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18); white-space-collapse: collapse;">Start with active listening - </span></div>You turn your phone off and pay close attention to the speaker</li><li><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; text-align: left; white-space-collapse: preserve;"><span aria-hidden="true" id="69dc85f7-6043-5576-b7df-a4bcb5f2648a" style="color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18); white-space-collapse: collapse;">Focus on key ideas - </span></div>You listen for and record only the main points</li><li><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; text-align: left; white-space-collapse: preserve;"><span aria-hidden="true" id="16cff1ac-b21a-5690-afcc-9761366263b4" style="color: var(--darkNeutralColor); font-family: Lato; font-size: var(--font18); white-space-collapse: collapse;">Determine actionable items - </span></div>You list tasks to be completed after the meeting</li></ul><div><br /></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which guidelines should you follow for taking notes in an interview?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Flesh out details in your notes as soon as the interview ends</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Have questions and space for answers ready before the interview starts</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Use an inconspicuous notebook to record key points</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Use separate sections to note the interviewee's answers and your impressions</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are the guidelines for taking notes in an interview?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Add details to your notes right after the interview ends</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Create a list of questions before the interview</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">In notes, include separate sections for recording the interviewee's answers and your impressions</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Record the main points from the respondent's answers in an unobtrusive notebook</span></li></ul></div><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which guidelines should you follow when taking minutes in meetings?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Include the purpose and date of the meeting</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Don't try to write down everything that's said</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">List agreed-upon actions</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Use a template to ensure you include all key information</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Focus on recording issues, facts, and decisions</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Avoid including personal opinions</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-89325292043656935892024-01-03T12:30:00.002+08:002024-01-03T12:30:48.498+08:00Improving Your Technical Writing Skills<p> </p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Identify the guidelines for writing good instructions.</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Be deliberate in your choice of wording</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Consider how you'll structure the material</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Cover a process chronologically, step by step</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Analyze the intended audience</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are the guidelines for writing good instructions?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Present steps in a process chronologically</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Think carefully about the words you'll use</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Think about the structure of your instructions</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Study the needs of your audience</span></li></ul></div><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Gill has to prepare a memo regarding a modification to the company's policy on annual leave.<br /><br />Sequence the steps Gill must take to create the memo.</p></div></div><div><ol style="text-align: left;"><li><span style="background-color: #feeff2; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Create a timeline listing tasks and associated deadlines</span></li><li><span style="background-color: #feeff2; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Consider the aim of the memo and create an appropriate statement of purpose</span></li><li><span style="background-color: #feeff2; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Choose an appropriate organizational style for structuring the document content</span></li><li><span style="background-color: #feeff2; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">List all the main points and subpoints that must be included in an outline</span></li><li><span style="background-color: #feeff2; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Expand on required points to create a draft of the document</span></li></ol><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which statements are <strong>true</strong> of all types of reference material?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">It should be ordered in manageable chunks</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">The writing should be to the point</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">It should include only necessary information</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">The content should be ordered into a logical system</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which are guidelines for writing effective training materials?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Create measurable learning objectives</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Include a form of assessment</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Make sure your content is accurate</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Identify common errors in technical writing.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Adding too much detail to text</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Using pompous language in an attempt to impress readers</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Using unnecessary jargon and acronyms</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which are common errors in technical writing?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Using unnecessarily wordy expressions</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Using unclear sentence structure, resulting in confusing or ambiguous text</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Using jargon that your reader won't understand</span></li></ul></div><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which guidelines apply to persuasive writing?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Encourage readers to engage with content by asking questions</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Use facts and figures to illustrate the benefits of a product or solution</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Use strategies to get your readers' attention</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Indicate what you want readers to do</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Identify the guidelines for persuasive writing.</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Ask questions</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Present technical information as a solution to a problem</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Use various techniques to get and keep readers' attention</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Give your readers a clear indication of what you want them to do</span></li></ul></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-51010224089831825562024-01-03T12:15:00.000+08:002024-01-03T12:15:08.003+08:00Be Liked and Respected in the Workplace<p> </p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match the examples of techniques for thoughtful communication to the corresponding techniques.</p></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Be present when listening and show empathy - </span>A new team member is late to work due to childcare issues. You listen, focusing on what she's saying, and respond by saying, “I'm sorry you're having such a hard time.”</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Respectfully disagree - </span>A coworker suggests using a new tool for project management, but you've used the tool before and had no success with it. You say, “In my experience, this tool is not robust enough for our needs. Have you considered the XYZ tool?”</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Give credit - </span>Your team is short-staffed and team members have had to take on more work. You e-mail the department director commending your team for working so hard.</li></ul><div><br /></div></div><div><br /></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">How can you deal effectively with a boss's difficult behavior?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Create the standing you want to have with your boss</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Explore if there's something different going on</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Tell your boss about new successful approaches to problems you've developed</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Go the extra mile without being told</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Ask other managers tell your boss how good your work is</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match examples of techniques for how to deal with a coworker's difficult behavior to the corresponding techniques.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Ask them for help - </span>You ask a coworker who's been difficult in the past to train you on how to submit a purchase order</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Listen more than you speak - </span>You let a coworker who's been difficult in the past do the talking while she shows you how to add a vendor to the preferred vendor list</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Take action if needed - </span>You keep butting heads with a difficult coworker while putting together a presentation, so you inform your manager</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Stop trying so hard - </span>You keep butting heads with a difficult coworker while putting together a presentation, so you inform your manager</li></ul><div><br /></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match each example of a technique for being likable in the workplace to the corresponding technique.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Resist the urge to complain or gossip - </span>When team members are grumbling over having to work late, you ask a colleague if he needs help with their project. Later, you share your frustration at working late with your partner.</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Be kind and offer a helping hand - </span>A coworker has spent the entire day working on an important slide presentation when his computer crashes. You say, “that's happened to me before. Let me check if your presentation is on the network drive.”</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Never say "I don't know" or "It's not my job" - </span>A team member is at a customer site and calls you in a panic because she can't connect to your department's network drive. You immediately connect her to your company's IT Department.</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Ask for help from a colleague - </span>You've arrived at a client site to deliver training, but you notice none of the training manuals have arrived. You call your department's administrative assistant and ask if he can ship the materials using an overnight carrier.</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Call people by name - </span>In a team meeting, you say, “Welcome aboard, Gabby!” to a new team member</li></ul><div><br /></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match examples of techniques for being likable without losing respect from others in the workplace to the corresponding technique.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Do your job and do it well - </span>You work as a tax accountant and continually take advantage of professional development opportunities.</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Own up to your mistakes - </span>Upon realizing that you've mistakenly sent a meeting request to a client with the wrong date, you immediately cancel the meeting, send a corrected request, and call your client to let him know what happened.</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Do what you say you're going to do - </span>You've promised to share what you learned from a training class with your coworkers. When you're back in the office, you schedule a debrief to share what you learned.</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Treat others with respect - </span>After your assistant tracks down the laptop that you accidentally left in a hotel, you e-mail her your appreciation and copy the department manager.</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Never be late or miss a deadline - </span>You add your project due dates, with reminders, to your digital calendar so you'll be reminded in advance when projects are due.</li></ul><div><br /></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are some examples of appropriate tech-etiquette for using cell phones and social media in the workplace?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Using social media to bad-mouth your company is not recommended</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Texting during a team meeting is disrespectful</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which examples demonstrate appropriate tech-etiquette for using a cell phone or social media in the workplace?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Uploading content to your social media site that is acceptable for your boss to see</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Putting your cell phone away during lunch with your boss</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-70168981353848444222024-01-03T10:48:00.006+08:002024-01-03T10:48:58.449+08:00Building a Circle of Connections for Networking Success<p> </p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">How can networking relationships contribute to career success?</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">They enable you to gain a fresh perspective and deeper understanding of your work</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">They provide insights, clarity, and encouragement to support your career growth</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">They challenge your thinking, leading to deeper insights and greater understanding of how to reach your professional goals</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">They give you access to individuals who can provide technical advice or assistance</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which best practices could you employ to build your network of connections?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Joining a local professional group that has rigid membership criteria and monthly meetings with pre-set agendas</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Engaging in virtual meetings with existing contacts to exchange ideas and generally catch up</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Working to build trust online by ensuring consistency in your profile and comments across different platforms</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Making sure to always respond to introductions to new people sent by your existing contacts</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">A business network must be attended to and maintained, or it risks withering away.</p>
<p style="display: inline;"> </p>
<p style="display: inline;">Match actions to the appropriate strategies for maintaining a business network.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Be generous with your contacts - </span>Leaving regular, relevant comments on contacts' social media posts and liking their posts - Like your contacts' social media posts and offer to meet if they need advice on anything</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Form a networking group with like-minded contacts - </span>Creating a support group of contacts working in similar roles so members can connect, share ideas, and collaborate - Select a group of contacts and invite them to participate in a group for sharing ideas and collaborating</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Organize your contacts - </span>Placing your contacts into groups according to the relationship's strength, importance, and potential to help you achieve your goals - Go through your list of contacts and group them based on how often you want to keep in touch with them</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Make sure to stay in touch - </span>Using social media to maintain regular contact with a number of contacts located in different countries and time zones - Schedule a virtual meeting to check in with your connections and get updates</li></ul><div><br /></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which key practices can help you attract new and diverse network connections?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Treating potential contacts with sincerity and politeness, conveying genuine interest</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Using your social networking profile and general online presence to cultivate connections with people you haven't met yet</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Being open to connecting with people of all ranks and hierarchical levels</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Developing an online relationship with a trusted colleague, even though you've never met in person</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">How can you build rapport with new network contacts?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Maintain good communication habits and be open and approachable after meeting someone for the first time</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Use a new contact's social media profiles to find out about their interests and discern what stands out about them</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Participate actively in virtual conferences and events, including smaller breakout rooms and more focused sessions</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Upon meeting a new contact, steer the conversation, beginning with a short but interesting opening pitch</span></li></ul></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br /></p></div></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div><p style="display: inline;">: </p><div style="display: inline;"><p style="display: inline;">What are the best practices for attracting new and diverse network connections?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Giving your full attention, asking genuine questions, and contributing your own thoughts and experiences in conversations with new contacts</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Using technology to identify and connect with people from across the world and in diverse sectors</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Participating in conferences and networking events to meet new people you wouldn't otherwise have encountered</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Finding a mentor, in person or online, who can give advice and support you in challenging situations</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which actions demonstrate best practices for building networking connections?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">You create an online profile with a professional photo and a description of your work</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">You write a warm, personal e-mail to thank an existing contact for introducing you to a new contact</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">You make sure to regularly engage with contacts within your network</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">You join an online networking group that's specifically for professionals within your sector looking to exchange ideas</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">How can network relationships help you succeed at work?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">By exposing you to new perspectives that challenge your current views and thinking</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">By providing the support you need for career growth\</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">By providing empathy and psychological support during difficult situations</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">By introducing you to people who can coach you through difficult tasks</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which strategies will help you build rapport with new network contacts?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Get to know new contacts better by reading their social media profiles and comments</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Reach out and interact virtually by actively participating in virtual conferences and events</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Make your interaction memorable by maintaining an open, welcoming, and approachable demeanor</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Start the interaction with an impactful introduction and then steer the conversation</span></li></ul></div><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-52284755583436334472024-01-02T17:11:00.000+08:002024-01-02T17:11:08.504+08:00Bridging the Diversity Gap<p> </p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Identify potential benefits to companies that develop diversity in the workplace.</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Improved employee retention, low turnover, and improved performance</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Make use of employees' creativity and tap into a broad range of talents</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Increased ability on the part of employees to deal with conflict productively</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Improved company image</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Identify statements about diversity in the workplace.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">To foster workplace diversity, companies should create a culture that values everyone's contributions, not just the contributions of a few people or groups</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Workplace diversity can provide business advantages over peers who don't foster diversity</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Workplace diversity is about encouraging and helping people from different backgrounds to work together effectively</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">In what ways can stereotypes and prejudice negatively affect employees at work?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Fault lines divide groups of people</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Lack of skills hinder an employee's progress</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Difficult to balance career and family life</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Lack of access to resources</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Companies sometimes find that resistance to diversity remains, even after some barriers are worked through.<br /><br />Why might some organizations encounter resistance to developing diversity?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Some employees feel that there's no need to change because their companies are successful just the way they are</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Some employees have a difficult time understanding the financial benefits of diversity</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match the characteristics of workplace diversity with the corresponding approaches.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Don't rock the boat - </span>Encourage employees to suppress their differences</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Help us achieve our goals - </span>Encourage employees to understand, accept, and value differences</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Welcome aboard - </span>Include employees from a variety of cultures, backgrounds, races, and genders</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Fit in - </span>Assure employees that differences are meaningless</li></ul><div><br /></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">As part of its diversity initiative, your company hires people from different cultures, who tend to have different expectations.<br /><br />How could this hinder diversity?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Cultural expectations can make it difficult for group members to communicate effectively and understand each other</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">When expectations among group members differ, it can have a negative impact on the group's cohesion</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are some reasons why an organization may encounter resistance to developing diversity?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Some employees may not understand how diversity can offer measurable financial gain</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Some employees may believe their company's culture should stay the same, even if the current structure might not be working</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which statements describe diversity in the workplace?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Workplace diversity can provide business advantages</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">A huge part of workplace diversity is avoiding monoculture and welcoming the different perspectives diversity provides</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Workplace diversity includes invisible attributes such as your generation, sexual orientation, and marital status</span></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Your company is made up of many people from different cultures, who tend to have different expectations.<br /><br />How could this hinder diversity?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">It can lead to different expectations about management styles, work rules, and appropriate behavior, making it hard for group members to understand each other</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Different expectations among group members can have a negative impact on the group's cohesion</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which are potential benefits for companies that develop diversity in the workplace?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Companies can improve their image and be viewed as desirable places to work</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;"> broader range of talents means fresh perspectives that can help a company succeed</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">They enjoy higher retention rates since employees are more appreciative of individual differences and similarities</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Employees may be able to handle conflict better than those in groups where diversity isn't evident</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are some of the ways prejudice and stereotypes can cause barriers for employees?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Fault lines that split people into groups</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Lack of access to resources</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Lack of skills</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Difficult to balance career and family life</span></li></ul></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-30385754985581470052024-01-02T16:54:00.000+08:002024-01-02T16:54:46.750+08:00Agile Stakeholder Engagement and Team Development<p> </p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are some effective strategies to improve team performance?</p></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Set high performance and technical expectation benchmarks</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Recognize individual efforts and contributions</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Focus on one task at a time</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Quickly identify problems</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Ensure team members are energized</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Identify some of the characteristics of a cohesive and effective Agile team.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">There's a strong leadership presence</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Individuals take ownership of their work</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Roles are clearly defined</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Consulting among team is supported</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Identify the characteristics of effective decision-making techniques for Agile projects.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Ensure all opinions are heard and discussed</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Use a decision gradient to gain consensus</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Involve all relevant stakeholders in process</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Support all ideas, even if not in full agreement</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are some effective communication tools for information flow in an Agile environment?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Storyboards</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Planning boards</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Written documentation</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Social media/online collaboration tools</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Stakeholders play an essential role in activities throughout the phases of the APM model.<br /><br />Match each stakeholder responsibility to its associated phase.<br /><br />Targets can be used more than once.</p></div></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br /></p></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Close phase - </span>Participate in retrospectives or post-mortem meetings</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Release planning phase - </span>The team plans the project work for product development</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Review and adapt phase - </span>Stakeholders demonstrate products , Conduct team performance evaluations</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Initiation phase - </span>The product owner establishes the product vision</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Development phase(s) - </span>Stakeholders participate in sprints</li></ul><div><br /></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are some essential strategies for achieving stakeholder commitment in an Agile project?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Accept customer representatives</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Be flexible</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Train key stakeholders on technologies and processes</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Get senior management support</span></li></ul></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br /></p></div></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><div class="QuestionMessages---label---l_J3b" style="display: inline; font-weight: bold;">Question</div><p style="display: inline;">: </p><div style="display: inline;"><p style="display: inline;">What are some of the considerations to keep in mind when scaling an Agile team?</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Organizational distribution</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Team size</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Geographic distribution</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Compliance requirements</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Electronic documentation requirements</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">There are several effective developmental mastery models for Agile projects.<br /><br />Match each characteristic to its developmental mastery mod</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Shu-Ha-Ri developmental mastery model - </span><b>Three stages of learning include imitate, understand, and self-directed innovation</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Tuckman’s model of group development - </span><b>Four stages include forming, storming, norming, and performing</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Dreyfus model of skill acquisition - </span><b>Four binary qualities include recollection, recognition, decision, and awareness</b></li></ul><div><br /></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">What are some of the benefits of Agile games?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">They can drive good behaviors</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">They can facilitate issue examination and improvement identification</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">They can help overcome destructive behaviors</span></li></ul></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-86106488334778384782024-01-02T16:03:00.003+08:002024-01-02T16:03:36.435+08:00Difficult People: Can't Change Them, so Change Yourself<p> </p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You've just finished an hour-long call with a difficult customer who is always looking to get more from your company than you can give. He concluded today's exasperating call by insisting he'd like to speak to your boss to see whether he is willing to make further concessions.</p></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br />What actions can you take to benefit from meditative techniques?</p></div></div><div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;"><br /></p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Inhale to the count of three and exhale to the count of six</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">From a seated position, slowly relax each muscle group in your body, working downwards or upwards between your head and feet</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Use guided meditation with music and words to visualize relaxing scenes and sensations</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Reflect on your own behavior and that of others in your workplace and then match the observed behavior to the appropriate personality type.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Expressive-Impulsive - </span>Victor is enthusiastic, people-oriented, and enjoys motivating others, but is not good with details or follow-through</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Christine is an enthusiastic, optimistic, people-person, who is great at motivating others, but isn't great at following through</span></li></ul><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Analytical-Obsessive - </span>Melanie is methodical, logical, and detail-oriented, but has difficulty letting go of anything that isn't perfect</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Quan is methodical, logical, and detail-oriented, but finds it hard to make decisions or let go of anything that isn't perfect</span></li></ul><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Skeptical-Negative - </span>Shirley is more interested in what is bad than what is good, and pulls people down instead of raising them up</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Joe is a complainer who occasionally behaves like a "victim" and is frequently quite adamant or opinionated</span></li></ul><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Dominant-Controlling - </span>Jose is outgoing, bold, assertive, and enjoy challenges, but can get impatient with others who are slow or indecisive</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Warren acts fast and is outgoing, bold, and assertive, but he lacks patience with anyone who is slow or indecisive</span></li></ul><div><br /></div></div><div><br /></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Your manager tends to deal with setbacks by angrily blaming everyone other than himself. He has just been informed that your team has missed two of its three performance targets and he is in a rage.<br /><br />Which responses draw on the benefits of self-awareness?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Try to slow down and take note of your physiological responses, such as your breathing and heartbeat</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Reflect on your feelings without exercising judgment</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Consciously move from reactive feelings to a more thoughtful, reasonable response</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">It's the last day of the financial quarter, and you and your colleagues are working hard to process the sales you've made in order to officially meet your targets and earn your bonuses. Everyone is already stressed, but then a problem with the local server shuts down your Internet connection.<br /><br />Which reactions reflect meditative techniques?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Inhale slowly and exhale twice as long as you inhaled</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Take a seat and, starting with your head or feet, slowly relax each muscle group until you have attended to each part of your body</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Relax and visualize a place that you find comforting, beautiful, or that elicits positive emotions</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">You manage a busy college admissions office staffed by people with a range of personalities, including a few who are argumentative and difficult. One of the worst culprits is Curt, who is storming around the office complaining that one of the others has "stolen" his scanner, even though it's clearly marked "department property." Usually, you would also react in bad temper and accuse Curt of acting like a child, but you're trying to adopt a more considered approach.<br />What actions can you take that demonstrate self-awareness?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Explore the feelings you are experiencing, but do not judge those feeling</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Consciously move from reacting to Curt's blow-up, to come up with a thoughtful, reasonable response</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Slow down and take a moment to notice your own physiological responses, including your breathing, heart rate, and whether you are sweating</span></li></ul></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.comtag:blogger.com,1999:blog-31190432.post-89521683639013100162024-01-02T15:54:00.000+08:002024-01-02T15:54:51.523+08:00Leading Your Team through Change<p> </p><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question: </div><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match sources of employee resistance to change the corresponding examples of resistance.</p></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">There's no way I'll be able to operate the new software!" - </span><b>Lack of knowledge, familiarity, or skills</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">"I heard they're cutting our medical benefits." - </span><b>Hasty assumptions</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">"This merger isn't going to help – our company is doomed!" - </span><b>Pessimism about change</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">"I just got the hang of this job and now I've got to start from scratch." - </span><b>Fear that change will affect mutual agreement</b></li></ul><div><br /></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match obstacles to change with examples of tactics to overcome these obstacles. Obstacles may match to more than one tactic.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Assess and improve the alignment between the change goals and current policies - </span><b>Limiting organizational policies</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Show managers that employees are equipped to handle the change - </span><b>Lack of leadership support</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Set up a group messaging platform that facilitates communication between staff members in different cities - </span><b>Lack of co-location</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Change the reward structure so people are rewarded for working in new ways - </span><b>Limiting organizational policies</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Meet with managers to demonstrate the improved efficiency of the new system - </span><b>Lack of leadership support</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Send out the agenda a week before the next project review meeting - </span><b>Lack of co-location</b></li></ul><div><b><br /></b></div></div><div><b><br /></b></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match each type of resistance to change to actions for dealing with it. Some actions may have more than one match, and resistance types may match to more than one action.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Provide information and resources - </span>Lack of knowledge, familiarity, or skills</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Use effective communication - </span>Hasty assumptions, Pessimism about change , Fear that change will affect mutual agreement</li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Aim for early successes - </span>Pessimism about change</li></ul><div><br /></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which of these actions illustrate communicating change properly?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Managers tell employees that they know there will be a merger, but aren't sure yet when the changeover will begin</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Employees receive the change message at regular department meetings and in the newsletter</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">Executives implement the new data entry process in their daily tasks</span></li></ul><div><span style="color: #272727; font-family: Lato, sans-serif;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match the roots of inertia to examples of actions that would address them. Each root of inertia may match to more than one example.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">The finance team distributes charts illustrating the projected annual income - </span><b>Lack of data</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Company vehicles and hired drivers are no longer used - </span><b>Aura of prosperity</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">The company no longer provides free soft drinks for staff members - </span><b>Aura of prosperity</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Management distributes up-to-date company performance figures - </span><b>Lack of data</b></li></ul><div><b><br /></b></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match different types of resistance to actions for dealing with them. Actions may have more than one match, and resistance types may match to more than one action.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Providing training, Q&A sessions, and resources - </span><b>Lack of knowledge, familiarity, or skills</b></li><li> Aim for early, highly visible successes - <b>Pessimism about change </b></li><li>Keep employees informed and the lines of communication open - <b>Hasty assumptions , Fear that change will affect mutual agreement , Pessimism about change</b></li></ul><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match each type of resistance to change to the example that demonstrates it.</p></div></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Employees approach managers to revisit their job descriptions - </span><b>Fear that change will affect mutual agreement</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Rumors are circulating that the change will mean layoffs - </span><b>Hasty assumptions</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Customer service representatives assume the change will be a step backward - </span><b>Pessimism about change</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Employees complain that their training is inadequate - </span><b>Lack of knowledge, familiarity, or skills</b></li></ul><div><b><br /></b></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match each obstacle to change with examples of ways to overcome it. Obstacles may match to more than one example.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Streamline processes to help people adapt to change -<b> </b></span><b>Limiting organizational policies</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Present your enthusiastic change vision to a manager, but after continued resistance, reassign him - </span><b>Lack of leadership support</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Plan an annual team-building event for each department - </span><b>Lack of co-location</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Create the next team conference call agenda and send it out the week before - </span><b>Lack of co-location</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Explain the benefits the new system will offer for managers - </span><b>Lack of leadership support</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Examine your change goals and redefine policies to reflect them - <b>Limiting organizational policies</b></span></li></ul><div><span style="color: #272727; font-family: Lato;"><span style="font-size: 18px;"><br /></span></span></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Match the roots of inertia with examples of how to overcome them. Roots may match to more than one example.</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">The company stops providing catered lunches for employees - </span><b>Aura of prosperity</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">The CEO holds a company-wide meeting to update staff members about budget changes - </span><b>Lack of data</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">Rented lavish furnishings are replaced with economical desks and chairs - </span><b>Aura of prosperity</b></li><li><span style="background-color: white; color: #272727; font-family: Lato; font-size: 18px;">An accurate company balance sheet is distributed to employees - </span><b>Lack of data</b></li></ul><div><b><br /></b></div></div><div><div class="QuestionMessages---label---l_J3b" style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; font-weight: bold; white-space-collapse: preserve;">Question</div><span style="background-color: white; color: #272727; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;">: </span><div style="background-color: white; color: #272727; display: inline; font-family: Lato, sans-serif; font-size: 20px; white-space-collapse: preserve;"><p style="display: inline;">Which examples indicate good practices for communicating change?</p></div></div><div><ul style="text-align: left;"><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">The change leader explains that the company has no choice but to merge with a larger company as it's the only way to avoid bankruptcy</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;">The CEO takes customer complaint calls to pitch in and help bring about change</span></li><li><span style="background-color: #e8f4f0; color: #272727; font-family: Lato, sans-serif; font-size: 18px;"><div class="Question---optionLabel---3Q5MS" style="font-size: var(--font18); line-height: 26px;">Executives tell employees that the new flextime policy is just one part of the expansion they're going to love, and it's everything they've been asking for</div></span></li></ul><div><br /></div></div><div><br /></div><div><br /></div>Odaihttp://www.blogger.com/profile/02323068411539138460noreply@blogger.com